Enhanced Shelter Case Manager

Lowome Housing Institute • Seattle, WA

21h • Onsite

About The Position

The Enhanced Shelter Case Manager helps people formerly experiencing homelessness secure permanent housing and provides short-term service planning, case management, brief intervention, crisis response, information and referral assistance, and coordination of community-building activities. The role maintains relationships with community agencies and service providers and works collaboratively with Shelter Operations and Supportive Services staff to increase client stability.

The position is based at Cloverleaf Village in Seattle, is full-time at 40 hours per week, and works Monday through Friday from 11:00 a.m. to 7:30 p.m. It reports to the Supportive Services Manager and is a non-exempt, unionized OPEIU 8 position. The pay range is $29.20–$34.61 per hour.

The role also contributes to public policy advocacy, maintains timely digital and written records, helps foster a clean and safe environment, and follows training and personal protective equipment protocols. Candidates must have reliable transportation, a valid Washington State driver’s license, and meet the stated insurance and screening requirements.

Requirements

• Associate degree in Social Work or a related field and three years of experience working with people experiencing homelessness, mental health issues, or substance use issues.
• Ability to read, write, and speak English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or a related career.
• Reliable transportation.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check, criminal background checks, and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Bachelor’s degree in Social Work or a related field.
• CPR/First Aid certification.

Responsibilities

• Build effective relationships with clients.
• Provide clients with information and referrals, including written materials, and maintain updated tools for accessing community resources.
• Formally and informally assess clients’ functioning and social service needs; provide case management for assigned clients.
• Make referrals or initiate services addressing mental health, substance use, and disability issues where possible.
• Coordinate with local agencies to provide services that meet LIHI clients’ needs.
• Work collaboratively with Shelter Operations and Supportive Services staff to increase client stability.
• Organize and facilitate community events and coordinate on-site and off-site activities with community organizations, public agencies, and volunteers.
• Encourage client participation in community-building activities such as meetings, meals, and support groups, and contribute to a community that values cultural diversity.
• Participate in staff meetings and case conferencing, and report programmatic issues to the Supportive Services Manager.
• Maintain digital and hard-copy case management records and complete other appropriate records and reports.
• Assist with spreadsheets, correspondence, and reports related to shelter programs.
• Participate in public policy advocacy, including recruiting clients to attend public meetings and testify at hearings; help establish community contacts.
• Help foster a clean and safe environment; document incidents, maintenance needs, and operational issues in writing through the assigned system within the required timeframe.
• Complete assigned training by deadlines and use personal protective equipment in accordance with protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave
• 10 paid holidays and 1 floating holiday
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options
• Employer-paid life and AD&D insurance
• 401(k) offered for unionized employees through OPEIU 8
• 403(b) offered for non-union employees
• Employee Assistance Program
• Travel Assistance Program
• Aflac offered for all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree