Enhanced Shelter Case Manager

Low Income Housing Institute • Seattle, WA

just now • $29 - $35

About The Position

The Enhanced Shelter Case Manager works to secure permanent housing for people who were formerly experiencing homelessness. The role provides short-term service planning, case management, information and referrals, brief intervention and crisis response, and coordination of community-building activities. The Case Manager also maintains relationships with community agencies and service providers and works collaboratively with shelter and supportive services staff to promote client stability.

The position is based at Lakefront Community House and is full-time, 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. It is a non-exempt, unionized position represented by OPEIU 8, reporting to the Supportive Services Manager. The stated pay range is $29.20–$34.61 per hour.

Requirements

• Associate degree in social work or a related field and three years of experience working with people experiencing homelessness, mental health issues, or substance abuse.
• Ability to read, write, and speak English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or a related career.
• Access to reliable transportation.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check.
• Must pass criminal background checks and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Bachelor’s degree in social work or a related field.
• CPR/First Aid certification.

Responsibilities

• Build effective relationships with clients.
• Provide clients with information and referrals, including by distributing written materials.
• Maintain current information tools clients can use to access community resources.
• Formally and informally assess clients’ current functioning and social service needs.
• Provide case management to assigned clients.
• Make referrals or initiate services for mental health, substance abuse, and disability issues where possible.
• Coordinate with local agencies to provide services that meet LIHI clients’ needs.
• Collaborate with Shelter Operations and Supportive Services staff to increase client stability.
• Organize and facilitate resident community events.
• Coordinate with community organizations, public agencies, and volunteers to provide on-site and off-site client activities.
• Encourage client participation in community-building activities, including community meetings, meals, and support groups.
• Help develop a community that values cultural diversity.
• Participate in staff meetings and case conferencing.
• Report programmatic issues regularly to the Supportive Services Manager.
• Maintain digital and hard-copy records of client activities in accordance with policy.
• Complete other appropriate records and reports as directed.
• Assist with preparing spreadsheets, correspondence, and reports related to shelter programs.
• Participate in public policy advocacy, including recruiting clients to attend public meetings and testify at hearings.
• Help establish community contacts.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner; non-emergent issues must be documented within 24 or 48 hours.
• Complete assigned training and meet training deadlines.
• Use personal protective equipment and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree