Enhanced Shelter Case Manager

Lowome Housing Institute • Seattle, WA

17h • Onsite

About The Position

The Enhanced Shelter Case Manager works to secure permanent housing for people who were formerly experiencing homelessness and provides short-term service planning, case management, referrals, brief intervention, and crisis response. The role maintains relationships with community agencies and service providers and coordinates community-building activities for residents. The position is based at Cloverleaf Village in Seattle and is a full-time, 40-hour-per-week role scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. It is a non-exempt, unionized position represented by OPEIU 8, reporting to the Supportive Services Manager. The listed pay range is $29.20–$34.61 per hour.

The Low Income Housing Institute (LIHI) develops and manages affordable housing, provides supportive services, advocates for housing justice, and operates hygiene services and tiny house villages. Its services support diverse populations, including families, seniors, veterans, young adults, immigrants, low-wage workers, and people with physical or mental disabilities.

Requirements

• Associate degree in Social Work or a related field, with three years of experience working with people experiencing homelessness, mental health issues, or substance abuse.
• Ability to read, write, and speak English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or a related career.
• Access to reliable transportation.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check, criminal background checks, and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Bachelor’s degree in Social Work or a related field.
• CPR/First Aid certification.

Responsibilities

• Build effective relationships with clients and assess their functioning and social service needs.
• Provide case management to assigned clients, including short-term service planning, information, referrals, and brief intervention or crisis response.
• Maintain current information tools and written materials to help clients access community resources.
• Refer clients or initiate services addressing mental health, substance abuse, and disability issues where possible.
• Coordinate with local agencies and service providers to meet the needs of LIHI clients.
• Collaborate with Shelter Operations and Supportive Services staff to increase client stability.
• Organize and facilitate community events and coordinate on-site and off-site activities with community organizations, public agencies, and volunteers.
• Encourage client participation in community-building activities such as meetings, meals, and support groups, and contribute to a community that values cultural diversity.
• Participate in staff meetings and case conferencing, and report programmatic issues to the Supportive Services Manager.
• Maintain digital and written case-management records and complete other records and reports as directed.
• Assist with spreadsheets, correspondence, and reports related to shelter programs.
• Participate in public policy advocacy, including recruiting clients to attend public meetings and testify at hearings; help establish community contacts.
• Foster a clean and safe environment and document incidents, maintenance needs, and operational issues in writing through the assigned system within the stated timelines.
• Complete assigned training by required deadlines and follow Personal Protective Equipment protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision coverage, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8; 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree