Enhanced Shelter Case Manager

Lowome Housing Institute•Seattle, WA

About The Position

The Enhanced Shelter Case Manager works at Lakefront Community House to support people formerly experiencing homelessness in securing permanent housing. The role provides short-term service planning, case management, referrals, brief intervention and crisis response, and coordination with community agencies and service providers. The Case Manager also helps build a supportive community through resident activities and works collaboratively with Shelter Operations and Supportive Services staff to promote client stability. This is a full-time, 40-hour-per-week, non-exempt union position. The stated schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.; flexibility to work evenings is also required. The position reports to the Supportive Services Manager and pays $29.20–$34.61 per hour.

Requirements

Associate degree in Social Work or a related field and three years of experience working with people experiencing homelessness and with mental health or substance use issues.
Ability to read, write, and speak English, with excellent writing skills.
Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
Flexibility to work evenings.
Knowledge of referral resources.
Two years of case documentation experience.
Background in case management, advocacy, or a related career.
Reliable transportation.
Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements; must pass a driving record check.
Must pass criminal background checks and drug screening.

Nice To Haves

Experience providing services to low-income people and/or people experiencing homelessness.
Bachelor’s degree in Social Work or a related field.
CPR/First Aid certification.

Responsibilities

Build effective relationships with clients and provide information and referrals, including written materials.
Maintain up-to-date information tools to help clients access community resources.
Assess clients’ functioning and social service needs, formally and informally, and provide case management to assigned clients.
Refer clients to or initiate services addressing mental health, substance use, and disability needs whenever possible.
Coordinate with local agencies and collaborate with Shelter Operations and Supportive Services staff to meet client needs and increase stability.
Organize and facilitate resident community events, and coordinate on-site and off-site activities with community organizations, public agencies, and volunteers.
Encourage client participation in community-building activities, including community meetings, meals, and support groups, and contribute to a community that values cultural diversity.
Participate in staff meetings and case conferences; report programmatic issues to the Supportive Services Manager.
Maintain digital and hard-copy case management records and complete other records and reports as directed.
Assist with spreadsheets, correspondence, and reports related to shelter programs.
Participate in public policy advocacy, including recruiting clients to attend public meetings and testify at hearings; help establish community contacts.
Foster a clean and safe environment and document incidents, maintenance needs, and operational issues in the assigned system within the stated timeframes.
Complete assigned training by deadlines and follow Personal Protective Equipment (PPE) protocols.
Perform other duties as assigned.

Benefits

Generous vacation and sick leave.
10 paid holidays and one floating holiday.
Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
Employer-paid life and AD&D insurance.
401(k) offered for unionized employees through OPEIU8.
403(b) offered for non-union employees.
Employee Assistance Program.
Travel Assistance Program.
Aflac offered for all employees.

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