Shelter Case Manager

The Coalition for the Homeless of Central Florida • Orlando, FL

2d

About The Position

The Shelter Case Manager provides housing-focused case management to individuals and families experiencing homelessness who reside at the Center for Women and Families or the Men’s Service Center. The position helps guests identify, access, and maintain stable, permanent housing while addressing barriers to housing stability. The role uses evidence-based and emerging practices, including trauma-informed care, motivational interviewing, progressive engagement, and person-centered case planning. It calls for ethics, compassion, professionalism, commitment, flexibility, accountability, and adaptability to uphold Coalition values and foster dignity, respect, collaboration, and empowerment.

The Shelter Case Manager connects guests with community resources and supportive services, advocates for them with community partners, and supports their housing, financial, and personal goals. The role includes benefits assistance, housing-readiness and financial-literacy education, follow-up on service applications, client documentation and grant reporting, and participation in required meetings and training. The position is hourly, non-exempt, and full-time. It reports to the Shelter Housing Manager.

Requirements

• Associate’s degree in a social services field or equivalent college credits.
• A degree in another discipline may be considered with relevant experience in advocacy and case management for underserved populations.
• Ability to serve diverse populations effectively.
• Strong conflict-resolution, critical-thinking, and problem-solving skills.
• Proficient written and verbal communication.
• Willingness to work a flexible schedule, including Saturdays, to meet clients at convenient times.
• Willingness to attend required staff meetings, workshops, and trainings.
• Ability to successfully complete a Level II Background Screening and receive an eligible status.
• Ability to manage a work schedule and keep appointments.
• Ability to make decisions, resolve conflicts, and actively listen.
• Ability to work effectively under pressure and meet tight deadlines.
• Proficiency in SharePoint, Microsoft Excel, Outlook, and Word, with ability to learn new programs.
• Strong interpersonal skills, showing compassion and firmness while maintaining confidentiality.
• Ability to manage multiple tasks and prioritize work effectively.
• Ability to complete, document, and analyze case notes and other client-related documentation.
• Ability to establish and maintain positive rapport with guests.

Nice To Haves

• Experience with victims of crime, including children and adults.
• Bilingual candidates and veterans are strongly encouraged to apply.

Responsibilities

• Provide case management to individuals and families experiencing homelessness to support housing stability and other personal goals.
• Promote self-respect, self-reliance, and hope, helping guests build skills and strengths.
• Provide current information and referrals to community resources and follow up on service connections.
• Advocate for guests and collaborate with community partners, including courts, Orange County Social Services, and the Department of Children and Families.
• Facilitate connections for immediate needs, including housing, relocation, family reintegration, mainstream benefits, employment, and other solutions that increase stability and income.
• Assist guests with applying for and accessing public benefits and supportive services, including SNAP, Medicaid, Social Security benefits, childcare assistance, and employment services.
• Follow up on applications and help guests resolve barriers to accessing services.
• Provide financial-literacy and housing-readiness education, including budgeting, financial planning, rental requirements and fees, move-in expenses, moving arrangements, and household necessities.
• Help guests obtain and maintain permanent housing and work to reduce their length of stay in shelter programs.
• Prepare and submit reports to the Department of Children and Families as required.
• Enter case notes and document every client intervention in compliance with HMIS and grant requirements.
• Collect and correct data for grant and funder statistical reports.
• Attend required staff meetings, workshops, and trainings.
• Perform other duties as assigned to support program effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree