Shelter Operations Manager

Lowome Housing Institute • Freeland, WA

1d • Onsite

About The Position

The Shelter Operations Manager supervises site activities and maintains a safe environment for participants in the Enhanced Shelter. The role provides emergency coverage as needed and works closely with Shelter Monitors, Case Managers, and the LIHI Management team. The position is based at the Harbor Inn on Whidbey Island, is full-time at 40 hours per week, and follows a Monday–Friday schedule from 8:00 a.m. to 4:00 p.m. It is a non-exempt, non-union position reporting to the Program Manager. The listed pay range is $31.50–$33.65.

The manager oversees staff and daily shelter operations, supports clients, coordinates property upkeep and vendor work, responds to incidents, and maintains timely written records. The role also includes community outreach, staff training and evaluation, and compliance with safety practices and organizational policies.

Requirements

• Experience working in property management and/or the human services field.
• Ability to work sensitively with cultural, race, gender, mental health, and class issues.
• At least one year of supervisory experience.
• Ability to handle confidential, sensitive information in physical, electronic, and verbal forms and maintain confidentiality.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Self-starter who is highly organized, can prioritize and multitask, meets deadlines, and follows up.
• Exceptional problem-solving skills, ability to resolve conflicts, and ability to work effectively with difficult people.
• Strong ethics and professional boundaries.
• Respect for people experiencing homelessness, diplomacy and tact, and an optimistic approach.
• Ability to tolerate and welcome differences of opinion and appreciate diversity.
• Ability to read, write, and communicate in English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Valid Washington State driver's license and compliance with Washington State minimum driver liability insurance requirements.
• Access to reliable transportation and ability to pass a driving record check.
• Ability to pass criminal background checks and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Two years of experience working in both property management and the human services field.

Responsibilities

• Hire, supervise, and train staff; complete staff evaluations; set goals and clear performance expectations; and address performance concerns.
• Interface with vendors, contractors, consultants, and community members.
• Troubleshoot client issues, refer matters to management as appropriate, and work collaboratively to determine a course of action.
• Monitor the Enhanced Shelter and surrounding areas on site.
• Coordinate activities, staffing, and maintenance of community and dining spaces, shelter units, and surrounding property.
• Ensure client safety and well-being, use de-escalation techniques, and enforce the Code of Conduct and LIHI policies.
• Update and maintain the Program Roster with accurate information daily.
• Assist clients with intake and other paperwork as needed.
• Review security logs and incident reports daily and respond according to policy.
• Provide outreach and information to neighborhood organizations and clients, and attend Monthly Community Advisory Council meetings.
• Monitor activities and appearance, and perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and site perimeter.
• Help prepare vacant units through light maintenance and cleaning, and coordinate vendor work in a timely manner.
• Maintain an inventory of basic supplies and assist with ordering supplies.
• Respond to client and employee concerns and escalate them as appropriate.
• Respond to on-site emergencies, remain on call by cell phone, perform perimeter checks, call 911 for emergencies such as fires or injuries, and alert LIHI staff and management to incidents and safety concerns.
• Obtain and respond to input and feedback from clients.
• Oversee inspections and upkeep of units and other structures, evaluating habitability and quality of life.
• Work with LIHI Management on community notification, tours, and community outreach.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner; non-emergent issues must be documented within 24 or 48 hours.
• Complete assigned training by deadlines and use Personal Protective Equipment (PPE) according to protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision coverage, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.
• 401(k) offered for unionized employees through OPEIU8.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed