Shelter Operations Manager

Low Income Housing Institute • Freeland, WA

14h • $32 - $34 • Onsite

About The Position

The Shelter Operations Manager supervises activities at the Harbor Inn Enhanced Shelter on Whidbey Island and maintains a safe environment for program participants. The role provides emergency coverage as needed and works closely with Shelter Monitors, Case Managers, and the LIHI Management team. It is a non-exempt, non-union position reporting to the Program Manager, scheduled for 40 hours per week, Monday through Friday, 8:00 a.m. to 4:00 p.m. The stated pay range is $31.50–$33.65.

The manager supervises and supports staff; coordinates shelter operations, staffing, maintenance, and supplies; responds to client and employee concerns; and helps ensure client safety and well-being. The role also involves monitoring the site and its surroundings, maintaining common areas and vacant units, enforcing policies, completing documentation, conducting outreach, and responding to emergencies. The position requires reliable transportation, a valid Washington State driver’s license, and successful completion of driving-record, criminal-background, and drug-screening checks.

Requirements

• Experience working in property management and/or the human services field.
• One year of supervisory experience.
• Ability to work sensitively with cultural, race, gender, mental health, and class issues.
• Ability to handle confidential, sensitive information in physical, electronic, and verbal forms and maintain confidentiality.
• Ability to work in a fast-paced environment with constantly changing priorities.
• Self-starter who is highly organized, can prioritize and multitask, meets deadlines, and follows up.
• Strong problem-solving and conflict-resolution skills, including the ability to work effectively with difficult people.
• Strong ethics and professional boundaries.
• Respect for people experiencing homelessness, diplomacy and tact, and an optimistic approach.
• Ability to tolerate and welcome differences of opinion and appreciate diversity.
• Ability to read, write, and communicate in English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Access to reliable transportation.
• Ability to pass a driving-record check, criminal background checks, and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Two years of experience working in property management and the human services field.

Responsibilities

• Hire, supervise, and train staff; work with vendors, contractors, consultants, and community members.
• Complete staff evaluations and establish goals with clear performance expectations; address performance concerns.
• Troubleshoot client issues, refer matters to management as appropriate, and work collaboratively to determine responses.
• Monitor the Enhanced Shelter and surrounding areas; coordinate activities, staffing, and maintenance of community and dining spaces, shelter units, and surrounding property.
• Help ensure client safety and well-being, including using de-escalation techniques and enforcing the Code of Conduct and LIHI policies.
• Update and maintain the Program Roster daily with accurate information.
• Assist clients with intake and other paperwork as needed.
• Review security logs and incident reports daily and respond according to policy.
• Provide outreach and information to neighborhood organizations and clients, and attend Monthly Community Advisory Council meetings.
• Monitor site activities and appearance and perform light maintenance and janitorial work in common areas, the entry, kitchen, community space, bathrooms, grounds, and site perimeter.
• Prepare vacant units through light maintenance and cleaning, and coordinate vendors in a timely manner.
• Maintain inventory of basic supplies and assist with ordering supplies.
• Respond to client and employee concerns and escalate them as appropriate.
• Respond to on-site emergencies, remain on call with a cell phone, and perform perimeter checks.
• Call 911 for emergencies such as fires or injuries, and alert LIHI staff and management to incidents, safety concerns, and related issues.
• Obtain and respond to input and feedback from clients.
• Oversee inspection and upkeep of units and other structures and evaluate habitability and quality of life.
• Work with LIHI Management on community notifications, tours, and community outreach; foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Complete assigned training by deadlines and follow personal protective equipment protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU8; 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees. Benefits are prorated for part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed