Shelter Manager

Compass Connections • El Paso, TX

9d • Onsite

About The Position

Compass Connections is hiring a Shelter Manager in El Paso, Texas, to oversee shelter operations for children in emergency shelter and group home placements while the organization works toward family reunification. The role supervises zone supervisors, supports staffing and scheduling, monitors documentation and compliance, and helps ensure children’s physical, social, emotional, educational, and recreational needs are met. The manager also coordinates activities and appointments, contributes to treatment planning, maintains a secure campus, and collaborates with families, staff, and community professionals.

The position requires fluency in English and Spanish, an associate degree or higher in a relevant field, and at least one year of related experience or training. A graduate degree and two or more years of related experience are preferred. First aid, CPR, and emergency behavior intervention certifications are listed. Employees must meet screening and background-check requirements, comply with the company’s annual influenza vaccination policy or obtain an approved exemption, and be authorized to work in the United States without visa sponsorship.

Requirements

• Fluency in English and Spanish is required.
• An associate degree, bachelor’s degree, or undergraduate degree from an accredited program or university is required, preferably in social work, psychology, criminal justice, sociology, or a related field.
• At least one year of related experience and/or training is required.
• First aid, CPR, and emergency behavior intervention certifications are listed.
• Must pass a pre-employment drug screen and random drug screens during employment.
• Must provide proof of work eligibility status upon request.
• Must pass pre-employment and biennial criminal background checks.
• Must demonstrate the ability to work collaboratively with staff, service providers, and professionals.
• Must demonstrate the ability to provide crisis intervention according to company training.
• Must demonstrate the ability to work in a fast-paced environment and maintain emotional control and professional composure.
• Must maintain computer literacy required for the position.
• Must be able to work effectively independently and as part of a multidisciplinary team.
• Must demonstrate working knowledge of Compass Connections policies and procedures.
• Employees must receive an annual influenza vaccination or obtain an approved medical or religious exemption and provide proof.
• Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

Nice To Haves

• A graduate degree from an accredited program or university in a related field.
• Two or more years of related experience and/or training.

Responsibilities

• Meet all applicable federal and state regulatory guidelines and standards.
• Supervise development of shift schedules and staff assignments.
• Monitor zone supervisors to ensure daily progress and activities are documented accurately, completely, and in compliance with agency policies and procedures.
• Assist with orientation of new children and staff.
• Provide input into treatment plans as appropriate.
• Maintain knowledge of positive child management techniques, including verbal redirection, de-escalation, and containment.
• Plan, organize, and supervise activities for children in accordance with the daily activity schedule.
• Maintain a secure campus by making required rounds, following radio communication protocols, and responding to radio calls.
• Serve as a positive role model for the service population.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement safety protocols, including evacuating with children and staff during emergencies.
• Maintain confidentiality concerning the service population and program operations.
• Follow professional and ethical standards, show respect for staff, children, and community members, and comply with the dress code.
• Supervise assigned zone supervisors to ensure staffing meets children’s needs and complies with contract and regulatory requirements.
• Schedule children’s appointments and follow up to ensure their essential needs are met.
• Develop and maintain working relationships with law enforcement, judicial officials, legal resources, medical professionals, and other community resources.
• Regularly observe and evaluate buildings, grounds, equipment, staff, children, vehicles, and other program resources, and address issues as needed.
• Communicate effectively in writing and verbally in English and Spanish.
• Meet deadlines established by the program supervisor and federal partners.
• Respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
• Collaborate with staff members, service providers, and professionals.
• Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.
• Work in a fast-paced environment while maintaining emotional control and professional composure.
• Maintain the computer literacy needed to perform the role.
• Work effectively both independently, without intensive supervision, and as part of a multidisciplinary team.
• Maintain working knowledge of Compass Connections policies and procedures.

Benefits

• 100% employer-paid medical, dental, and vision insurance, available on the first day of employment.
• Retirement plan options.
• Additional employer-sponsored benefits are available; details are provided by a recruiter.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree