Shelter Case Manager
About The Position
The Shelter Case Manager works one-on-one with families participating in Bethany House Services’ Emergency Shelter program, providing screening, assessment, advocacy, and ongoing case management through a trauma-informed care lens. The role coordinates services for families seeking affordable permanent housing, health care, financial assistance, and pre-employment training, and provides limited follow-up services through the BHS Post Shelter Support program to families who have exited the shelter. The position maintains a caseload of 10–15 families and meets with assigned families at least twice each week. It also includes case documentation, participation in training and team meetings, transportation support when needed, and supervision and coordination of volunteers at events. Work takes place in an office, communal residential setting, client homes, schools, and the community.
Requirements
- Bachelor’s degree in social work, education, psychology, sociology, or a related field.
- Ability to meet adults and children where they are and understand the impacts of trauma on human development.
- Ability to provide healthy role modeling.
- Understanding and sensitivity to the cultural and socioeconomic backgrounds of the clients served.
- Ability to maintain appropriate workplace boundaries and confidentiality.
- Experience with technology, Office 365, and reporting software applications.
- Valid driver’s license and ability to meet BHS vehicle insurance requirements.
- Ability to meet the physical requirements of the job, including lifting or moving objects weighing up to 10 pounds.
Nice To Haves
- LSW license to practice social work in Ohio.
- One to two years of experience working with families at risk of or experiencing homelessness.
Responsibilities
- Maintain a caseload of 10–15 families and meet with assigned families a minimum of twice each week.
- Complete intake assessments and develop mutually agreed-upon case plans with short- and long-term goals and objectives.
- Help participants identify and address needs and barriers related to housing, employment, education, financial health, physical and mental health services, and other areas.
- Refer families to community resources and service providers aligned with their goals.
- Coordinate with community agencies and help ensure participants facing barriers have a contact person for support.
- Identify appropriate permanent housing options, including subsidized housing, Section 8, Rapid Re-Housing, VASH, permanent supportive housing, affordable housing, and market-rate housing.
- Assist participants with rental applications and supportive or subsidized housing paperwork; survey the rental market for affordable housing and advocate with prospective landlords.
- Provide limited follow-up services to families who have exited the shelter through the BHS Post Shelter Support program.
- Transport clients to community appointments when transportation is a barrier.
- Enter participant case notes into HMIS within established time frames and maintain accurate, complete participant records.
- Protect confidential information and maintain family confidence.
- Participate in training, supervision, and team meetings, and work constructively and respectfully with coworkers, participants, and others.
- Supervise and direct event volunteers, provide guidance and feedback, coordinate volunteer teams with staff and event goals, address challenges, and thank volunteers for their contributions.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
