Assistant Shelter Manager
About The Position
The Assistant Shelter Manager supports the Center for Safety and Empowerment (CSE), a YWCA Northeast Kansas program serving survivors of domestic violence, sexual assault, human trafficking, and stalking across a five-county area. The position leads day-to-day facility operations across CSE locations, including two confidential shelters, a day center, and a rural office. Responsibilities include maintenance, vendor coordination, safety compliance, supply management, and ensuring facilities are safe, functional, and trauma-responsive. The role combines hands-on facilities work with operational oversight and is primarily based at a confidential shelter, with regular travel between sites. It reports to the CSE Program Director and coordinates closely with the Director of Administration. The position also includes supervision and coaching of assigned staff, interns, or volunteers after completion of the New Advocate and on-the-job training series, as determined by program needs. The employee participates in CSE supervisory coordination and may participate in an on-call rotation. Work is scheduled Monday through Friday between 8:00 a.m. and 5:30 p.m., with availability on evenings and weekends as needed.
Requirements
- High school diploma or GED.
- Basic understanding of domestic violence, sexual assault, stalking, and human trafficking dynamics.
- Basic IT and security systems knowledge, including familiarity with surveillance systems, door locks, and internet or network troubleshooting.
- Ability to work independently while managing multiple priorities.
- Knowledge and experience with computer applications, including word processing, Excel, electronic data tracking, the internet, and websites.
- Sensitivity to the needs of others.
- Excellent communication and interpersonal skills, including the ability to engage individuals in crisis.
- Ability to function in a crisis setting where interruptions are frequent.
- Commitment to the YWCA mission and values, including a strong focus on racial equity and social justice.
- Ability to drive a personal vehicle between multiple sites, often on the same day.
- Valid driver’s license and current auto insurance.
- Ability to climb flights of stairs multiple times daily and navigate uneven terrain and tight spaces.
- Ability to lift 50 pounds.
- Ability to perform hands-on tasks such as bending, kneeling, reaching, climbing ladders, and operating basic tools and equipment.
- Ability to pass various background checks.
Nice To Haves
- Certifications or training in building maintenance or facilities management.
- Certifications or training in safety standards.
- CPR or First Aid certification or training.
- Training in fire and safety emergency preparedness.
- Training or experience in HVAC, plumbing, electrical work, or general contracting.
Responsibilities
- Ensure CSE-operated facilities are maintained and comply with applicable health, safety, and building codes.
- Conduct routine facility inspections, respond to maintenance requests, and propose preventative maintenance plans.
- Serve as the on-site contact for facility vendors, contractors, inspectors, and utility providers.
- Ensure shelter facilities are cleaned regularly and meet health, fire, and City codes.
- Maintain exterior spaces, including landscaping and outdoor areas.
- Procure and stock essential shelter supplies and groceries within budget guidelines.
- Maintain records of maintenance requests, completed work, inspection reports, vendor invoices, and supply inventories.
- Support emergency facility repairs and coordinate after-hours responses when necessary.
- Attend weekly and monthly shelter staff meetings and monthly CSE staff meetings.
- Identify, document, and prioritize deferred maintenance needs across CSE locations.
- Assist the Director of Administration with safety audits, fire marshal visits, and regulatory inspections, and implement corrective action plans.
- Execute emergency protocols and provide incident support.
- Foster a trauma-responsive environment by minimizing disruptions and maintaining a calming, secure, and dignified space.
- After completing required training, supervise assigned staff, interns, or volunteers as determined by program structure and organizational needs.
- Coach and support assigned staff, review caseloads, help resolve complex client situations, and answer questions.
- Conduct annual performance evaluations for assigned staff.
- Participate in the CSE Supervisor Team and contribute to program coordination, decision-making, and operational support.
- Participate in the CSE Supervisor on-call rotation if assigned and respond to after-hours situations according to program protocols.
- Promote teamwork, open communication, cultural sensitivity, and responsiveness.
- Assist with operational functions at YWCA Northeast Kansas headquarters, including substituting at the front desk when needed.
- Perform other duties as assigned by the supervisor and CEO.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
