Family Shelter Assistant Manager

Volunteers of America Upstate NY•Rochester, NY

1d•$63,000 - $65,000

About The Position

The Family Shelter Assistant Manager is a leadership position that supports the Shelter Manager in the day-to-day operations of the Family Shelter and helps ensure a safe, supportive environment for families experiencing homelessness. The role assists with program administration, staff supervision and development, and compassionate client services. It also shares on-call emergency responsibilities and may require evening and weekend availability, as applicable to the department’s environment.

Requirements

Associate degree and three years of work experience in Human Services; experience in an Emergency Shelter or 24/7 setting is preferred.
Valid driver’s license with a good driving record.
Knowledge of homelessness issues, trauma-informed care, and best practices in shelter management.
Ability to make decisions under pressure, work collaboratively with a diverse team, and take ownership of the program.
Strong working knowledge of computers and programs, including Microsoft Word and Excel.
Availability to work evenings and weekends as applicable to the department’s environment.

Nice To Haves

At least one year of supervisory experience.
Experience in an Emergency Shelter or 24/7 setting.
Experience with HMIS and grant programs.

Responsibilities

Assist with day-to-day management of all aspects of the family shelter program and lead the team in the Shelter Manager’s absence.
Assist with shelter paperwork, reporting, and programming.
Track inventory and monitor spending.
Maintain accurate shelter census reports, assist with file audits and quality control, and prepare reports as needed for the Shelter Manager.
Support onboarding and ongoing supervision of shelter staff to help maintain a cohesive and compassionate team environment.
Help facilitate staff meetings, staff development, and training, including Trauma Informed Care and Motivational Interviewing.
Support staff scheduling and share on-call emergency responsibilities.
Interact compassionately and empathetically with clients to address immediate needs and concerns.
Collaborate with case management, intake, family support, shelter workers, and other shelter team members to support cohesive service and program delivery.
Participate in ongoing training to stay informed about best practices in homeless services.
Perform other duties as requested to benefit clients and programs.