Case Manager - Family Shelter
About The Position
The Case Manager provides comprehensive, trauma-informed case management services to families residing in Brooklyn Community Services’ family shelter. As a key member of the social services team, the Case Manager supports families in stabilizing immediate needs, addressing barriers to housing, and developing and implementing individualized service plans toward permanent housing and self-sufficiency. Shelter programs provide safe, supportive, and dignified transitional housing for families with children experiencing homelessness and are guided by a trauma-informed, strengths-based philosophy. Staff are expected to uphold BCS’s commitment to equity, cultural humility, and client-centered care. The position is full-time, Monday through Friday, with some evening hours potentially required. It is based at 829 Saratoga Ave, Brooklyn, NY 11212, and reports to the Case Manager Supervisor. The stated salary is $50,000.
Requirements
- Bachelor's degree in Social Work, Human Services, Psychology, or a related field.
- At least one year of case management experience.
- Strong interpersonal, written, and organizational skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Commitment to trauma-informed practice and cultural humility.
Nice To Haves
- Master of Social Work (MSW).
- Experience in shelter, housing, or family services.
- Familiarity with NYC housing resources, public benefits, and the DHS CARES system.
- Bilingual ability in Spanish or another language spoken in the community served.
Responsibilities
- Carry an assigned caseload of families and conduct regular individual and family meetings to assess needs, monitor progress, and adjust service plans.
- Develop individualized Service Plans with families within required timeframes, addressing housing, income, benefits, childcare, health, and other identified needs.
- Connect families to internal and community-based resources, including benefits, employment, legal services, childcare, and mental health supports.
- Assist families in completing housing applications, documentation, and eligibility processes for housing subsidy programs.
- Conduct room visits, family meetings, and required DHS contacts on schedule; maintain documentation in CARES.
- Provide immediate crisis intervention and supportive counseling to families experiencing acute distress.
- Coordinate with shelter leadership and external agencies in response to safety concerns, child welfare involvement, or family emergencies.
- Make mandated child abuse and neglect reports as required by law.
- Maintain accurate, timely, and complete case records in CARES and BCS systems in accordance with DHS standards.
- Prepare and submit required reports on client progress, program outcomes, and compliance indicators.
- Participate in weekly supervision, case conferences, and team meetings.
- Adhere to all DHS, BCS, and program policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
