Case Manager, The Landing Family Shelter

CAMBA•New York, NY

2d•$47,528 - $51,905•Onsite

About The Position

CAMBA is hiring a Case Manager for The Landing Family Shelter in East Elmhurst, New York. The shelter provides transitional housing and comprehensive case management and housing-placement services to families experiencing homelessness. The Case Manager works with assigned families to identify needs, create and monitor independent living plans (ILPs), overcome barriers, access community resources and services, and pursue permanent housing. The position requires maintaining confidential and accurate client records in CARES, coordinating with families and outside providers, and following applicable CAMBA, DHS, and other government policies and program protocols. Candidates must meet one of the listed education and direct-experience combinations: a bachelor’s degree and one year of direct experience (preferred); an associate degree and three years of direct experience; or a high school diploma or equivalent and six years of direct experience. Applicants enrolled in a program and on track to satisfy the education, license, or certification requirements within three months may apply if they meet the experience requirement, but employment depends on satisfying the position requirements. The role is full-time at 35 hours per week. Compensation is $47,528–$51,905 annually.

Requirements

Meet one of the following education and direct-experience combinations: bachelor’s degree and one year of direct experience (preferred); associate degree and three years of direct experience; or high school diploma or equivalent and six years of direct experience.
Computer literacy in MS Office and other basic office technology.
Obtain State Central Registry (SCR) clearance, Staff Exclusion List (SEL) clearance, and New York State Division of Criminal Justice Services (DCJS) criminal-history checks via fingerprinting before starting employment.
Maintain required clearances throughout employment.
Become First Aid/CPR certified.
Become certified in overdose prevention.
Submit medical tuberculosis (TB) test results during onboarding.
Applicants currently enrolled in a program and on track to complete minimum education, license, and/or certification requirements within three months may apply if they meet the minimum experience requirements; employment is contingent on satisfying the position requirements.

Nice To Haves

Bilingual in English and another language.
Working knowledge of CARES, ACCESS HRA Provider Portal, CAPS, CURRENT, and HOMES.
Bachelor’s degree with one year of direct experience is the preferred education/experience combination.

Responsibilities

Establish and maintain professional, respectful relationships with families while protecting confidentiality and maintaining professional boundaries.
Follow Universal Precautions and applicable health, safety, and program protocols, and comply with federal, state, city, DHS, and CAMBA requirements for confidentiality, privacy, safety, and client information.
Complete intake for assigned families and review documentation concerning eligibility, family composition, benefits, income, and service needs.
Create and maintain accurate, complete client case records and enter timely assessments, case notes, referrals, progress, and other required information in CARES.
Conduct initial and ongoing CARES assessments and reassessments of families’ housing, employment, income, benefits, childcare, education, medical, mental health, and other service needs.
Collaborate with families to develop and update independent living plans with goals, service needs, barriers, tasks, and a rehousing strategy.
Help families work toward ILP and rehousing goals by identifying resources, housing opportunities, and supportive services; making referrals; and following up on service connections.
Schedule and coordinate appointments with housing providers, government agencies, healthcare providers, schools, community organizations, and other service providers.
Escort families to housing, benefits, medical, educational, and other appointments when needed to support their service plans.
Assist families with applying for and maintaining benefits and entitlements, including Public Assistance, and address barriers to ILP tasks, service participation, housing readiness, and permanent housing.
Engage families in case management and develop strategies to address barriers to participation and completion of service-plan activities.
Maintain regular contact with assigned families, monitor progress toward ILP and rehousing goals, and document contacts, progress, barriers, and interventions in CARES.
Follow up with families and referral providers to confirm service connections, monitor progress, document outcomes, and identify additional actions.
Advocate for families and liaise with outside agencies concerning housing, benefits, education, healthcare, childcare, and other needs.
Provide accurate and timely information for weekly, monthly, quarterly, annual, and other program reports.
Complete assigned intake, eligibility, and case-management activities for families referred or assigned to the program.
Conduct and document unit inspections weekly for families with infants ages 0–12 months and families with active ACS involvement, and biweekly for other families; provide safe-sleep education as applicable, document findings and follow-up in CARES, and upload required forms.
Follow up on ACS involvement with families, ACS, and other providers, and document contacts, concerns, and follow-ups in CARES.
Follow up promptly with families regarding incidents, assess needs or concerns, provide appropriate referrals or interventions, and document follow-up in CARES.
Follow up on missed curfews, absences, attendance concerns, and Sign-In/Sign-Out or Nightly Signature Roster discrepancies; review and process client pass requests with supervisory approval and complete required outreach and documentation.
Collaborate with Housing Specialists, Client Care Coordinators, and other providers in case conferences and interdisciplinary meetings to address needs and barriers, coordinate services, support progress toward permanent housing, and complete follow-up.
Perform other assigned duties supporting program operations and shelter families.