Case Manager - Family Shelter DS
About The Position
The Case Manager provides comprehensive, trauma-informed case management to families residing in Brooklyn Community Services’ family shelter. As a member of the social services team, the Case Manager helps families stabilize immediate needs, address barriers to housing, and develop and carry out individualized service plans focused on permanent housing and self-sufficiency. BCS operates family shelters that provide safe, supportive, and dignified transitional housing for families with children experiencing homelessness. Its programs use a trauma-informed, strengths-based approach and offer case management, housing placement, recreation, and supportive programming. Shelter staff are expected to uphold BCS’s commitment to equity, cultural humility, and client-centered care. This full-time position is based at a family shelter site and reports to the Case Manager Supervisor. The schedule is Monday through Friday, with some evening hours potentially required. The salary is $50,000.
Requirements
- Bachelor’s degree in Social Work, Human Services, Psychology, or a related field.
- At least one year of case management experience.
- Strong interpersonal, written, and organizational skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Commitment to trauma-informed practice and cultural humility.
Nice To Haves
- Master of Social Work (MSW).
- Experience in shelter, housing, or family services.
- Familiarity with NYC housing resources, public benefits, and the DHS CARES system.
- Bilingual ability in Spanish or another language spoken in the community served.
Responsibilities
- Manage an assigned caseload of families and conduct regular individual and family meetings to assess needs, monitor progress, and adjust service plans.
- Develop individualized Service Plans with families within required timeframes, addressing housing, income, benefits, childcare, health, and other identified needs.
- Connect families to internal and community resources, including benefits, employment, legal services, childcare, and mental health supports.
- Assist families with housing applications, documentation, and eligibility processes for housing subsidy programs.
- Conduct room visits, family meetings, and required DHS contacts on schedule, and maintain documentation in CARES.
- Provide immediate crisis intervention and supportive counseling to families experiencing acute distress.
- Coordinate with shelter leadership and external agencies in response to safety concerns, child welfare involvement, or family emergencies.
- Make mandated child abuse and neglect reports as required by law.
- Maintain accurate, timely, and complete case records in CARES and BCS systems in accordance with DHS standards.
- Prepare and submit required reports on client progress, program outcomes, and compliance indicators.
- Participate in weekly supervision, case conferences, and team meetings.
- Adhere to DHS, BCS, and program policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
