SHELTER ASSISTANT
About The Position
Bethany House Services is seeking a Shelter Assistant to welcome and support families staying at the shelter, help maintain a clean and secure environment, connect families with resources, and respond to difficult situations with patience and kindness. The role uses a trauma-informed approach and includes providing basic supplies, assisting with meals, enforcing shelter guidelines, monitoring safety, completing housekeeping and room checks, documenting each shift, and communicating important client information to shelter staff. The position is active and performed indoors in a moderately noisy environment.
Requirements
- High school diploma or equivalent.
- At least one year of experience in a social service environment.
- Valid driver's license and ability to meet BHS vehicle insurance requirements.
- Successful completion of a BHS criminal background check and drug test.
- Experience with crisis intervention and ability to de-escalate situations.
- Strong professional boundaries and ability to protect client confidentiality.
- Organization, clear communication, and accurate note-taking skills.
- Ability to use Outlook, Word, and Excel.
- Reliability and ability to work in a fast-paced, changing environment.
- Ability to perform the listed physical activities and meet the stated lifting and exertion requirements.
Responsibilities
- Greet new families, provide shelter tours, and answer questions.
- Distribute bedding, towels, hygiene and cleaning supplies, and food; assist families with other needs as they arise.
- Share resources and direct families to additional support.
- Assist with meal service when needed.
- Use a trauma-informed approach to support families and respond during crises.
- De-escalate situations calmly and respectfully, independently and with the team.
- Uphold shelter guidelines fairly and consistently.
- Monitor safety and security, notifying the Shelter Director, on-call staff, or authorities when needed.
- Complete housekeeping tasks, including sweeping, mopping, and disinfecting.
- Conduct room checks to ensure rooms are in good condition.
- Write shift notes and complete documentation, including task checklists, incident reports, reasonable suspicion forms, and mandated reporter reports.
- Pass important client information to shelter staff.
- Help new teammates learn through shadowing.
- Participate in trainings, supervision, and team meetings.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
