Shelter Assistant - Men's Shelter - Part -Time/Weekends

One80 Place•Charleston, SC

About The Position

Shelter Assistants provide services to clients in One80 Place’s shelters, maintaining a safe, housing-focused, trauma-informed environment and supporting people experiencing homelessness as they move toward permanent housing. This part-time position is for weekends, 4:00 PM to 12:00 AM, and is classified as non-exempt and hourly. The role includes assessing clients’ needs, orienting them to shelter services and expectations, helping them obtain housing documents, and documenting client information and progress. Shelter Assistants also support daily shelter operations, maintain property safety, communicate with staff and community members, respond to incidents, and encourage clients’ progress toward housing stability.

Requirements

High school diploma.
Two years of experience working with people experiencing homelessness or a similar population.
Excellent interpersonal, verbal, and written communication skills.
Demonstrated ability to work independently and as an effective team member.
Ability to handle conflict and crisis calmly and work toward positive resolutions.
Ability and willingness to work rotating shifts, including overnight, day, and evening shifts, as well as holidays and weekends.
Reliable transportation.
Ability to solve problems, make decisions, listen, and remain calm during crises.
Ability to relate effectively to people experiencing homelessness while maintaining confidentiality and professionalism.
Corrective vision and hearing to the normal range; ability to move between service locations, sit and/or stand for long periods, and lift 25 pounds.
Ability to use phones, computers, time clocks, security cameras, radios, and general office machinery.

Responsibilities

Complete initial needs assessments, respond promptly to critical needs, and orient clients to shelter programs, expectations, schedules, and the goal of permanent housing.
Identify clients who need help obtaining housing documents, such as birth certificates, Social Security cards, and income information.
Document client conversations, concerns, progress toward housing goals, and incidents; collect data for funding and statistical reports; complete HMIS bed assignments and shelter exit forms.
Immediately report critical incidents to the Shelter Manager and report facility maintenance, IT, alarm, cleaning, laundry, meal preparation, and operational needs to the appropriate staff.
Conduct frequent property walk-throughs to identify hazards and unsafe conditions, and report them to the Shelter Manager or Shelter Director.
Collaborate with shelter and other One80 Place staff, participate in trainings, committees, and meetings as requested, communicate effectively, and substitute for other staff when needed.
Report to assigned shifts on time, well-groomed, and in uniform; support a cooperative team environment and group decisions.
Invite clients with case management appointments to remain at the shelter, conduct housing stability groups, and engage clients in discussions about goals, plans, and needs.
Assist clients with tasks related to case plans and encourage them to maintain clean, organized personal areas.
Maintain shelter schedules, prepare clients for meals, and support kitchen staff in dining areas.
Communicate pertinent information to other staff and assist community members by phone and in person.
Distribute mail as necessary and provide medication to appropriate clients when requested.
Respond to incidents to support staff and client safety, and provide Homeless Connection Line assistance when needed to prioritize people experiencing a housing crisis.
Perform other relevant duties assigned by a supervisor or One80 Place management staff.