Assistant Shelter Program Manager

Agate Housing and Services•Minneapolis, MN

6d•$62,000 - $65,000

About The Position

The Assistant Shelter Program Manager assists Shelter Program Managers with day-to-day leadership and operational oversight across Agate's housing-focused shelter sites. The role combines staff supervision, operational coordination, and direct service to help ensure guests' basic needs are met and shelters remain safe, hospitable, clean, and supportive for guests and staff. Agate's shelters primarily serve individuals who identify as females and couples. Each shelter has a full-time Shelter Program Manager who retains primary leadership and accountability. As part of Agate's shelter leadership structure, the Assistant Shelter Program Manager reinforces consistent practice across sites and helps staff deliver responsive, housing-focused services. In coordination with Shelter Program Managers, the position addresses emerging operational needs, coaches staff through difficult situations, supports continuity across shifts, and provides direct guest service when needed. The work reflects Agate's commitment to Housing First, Harm Reduction, trauma-informed care, equity, and practical pathways toward housing stability. The position is part of a 24/7 shelter rotation, with 24-hour coverage responsibilities rotating among a team of six. The schedule is Monday–Thursday or Thursday–Monday, rotating with other Assistant Managers, four days per week. Work is primarily 1 p.m.–11 p.m., with rotation across first and second shifts; third-shift, weekend, and holiday shifts may be needed for coverage. This is a full-time, exempt, non-union position. Compensation is $62,000–$65,000.

Requirements

At least 3 years of experience in homeless services or a related field.
At least 1 year of supervisory experience, including hiring and performance management.
Strong understanding of Housing First, Harm Reduction, and trauma-informed care.
Demonstrated experience supporting guests experiencing mental health concerns, substance use, and related challenging behaviors, including responding calmly, maintaining professional boundaries, and using person-centered de-escalation and crisis intervention practices.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including evenings, weekends, or on-call responsibilities.
Valid driver's license, car insurance, and ability to pass a background check.
Experience with HMIS.
Use of a personal vehicle is required. The vehicle must be covered by liability insurance of at least $100,000 per person and $300,000 per occurrence, and the employee must have a good driving record.

Nice To Haves

Bachelor's degree in social work, public administration, or a related field.
Knowledge of Hennepin County housing and homeless services, including coordinated entry.

Responsibilities

Help ensure each shelter is safe, welcoming, clean, and affirming by communicating and upholding shelter expectations.
Support guests experiencing crises, conflict, or disciplinary concerns and model positive, person-centered de-escalation.
Assist in managing emergency situations and maintaining the safety and security of guests and staff.
Uphold best practices, including Harm Reduction, Housing First, trauma-informed care, and professional boundaries.
Assist Shelter Program Managers with recruiting, interviewing, onboarding, training, scheduling, supervising, and evaluating full-time, part-time, and on-call shelter staff.
Meet regularly with direct reports, provide coaching, approve timecards, support individual development goals, and complete performance evaluations in a timely manner.
Provide clear shift expectations, team-building support, and consistent follow-up while ensuring staff complete required training.
Partner with the Shelter Leadership Team to anticipate coverage needs, coordinate timely staffing solutions, and provide leadership coverage through Agate's on-call supervisor structure when assigned.
Assist in maintaining positive daily operations aligned with Agate's mission and the shelters' goals of hospitality, safety, and dignity.
Use shift documentation, staff check-ins, and cross-site communication to identify follow-up needs, close operational gaps, and carry priorities forward between teams.
Monitor completion of meal service, cleaning, supplies, maintenance, and equipment tasks, and escalate unresolved operational risks to the appropriate Shelter Program Manager.
Ensure adequate operational supplies and coordinate building and equipment maintenance needs with Shelter Program Managers and internal or external partners.
Ensure staff complete accurate and timely data entry and reporting in HMIS, ClientTrack, and other required systems.
Complete routine administrative tasks, including timecard approvals, reimbursement forms, personnel forms, and other daily or weekly documentation.
Assist with special projects as assigned.
Support the strategic direction of Agate's shelter and emergency response programs.
Participate in internal agency meetings and trainings.
Translate Agate's equity commitments into daily supervisory practice by examining how policies, shift decisions, and service responses affect guests and staff and addressing patterns that create unequal access, treatment, or outcomes.
Strengthen personal and team practice through reflection, feedback, and required learning related to racism, homelessness, bias, cultural responsiveness, and inclusive service delivery.
Represent agency decisions constructively, maintain confidentiality and professional boundaries, and communicate Agate's mission and programs effectively to community partners and other constituents.