Assistant Shelter Program Manager

Agate Housing and Services•Minneapolis, MN

About The Position

The Assistant Shelter Program Manager assists Shelter Program Managers with day-to-day leadership and operational oversight across Agate's housing-focused shelter sites. The role combines staff supervision, operational coordination, and direct guest service to help ensure basic needs are met and shelters remain safe, hospitable, clean, and supportive for guests and staff. Agate's shelters primarily serve individuals who identify as female and couples. Each shelter has a full-time Shelter Program Manager who retains primary leadership and accountability. The Assistant Shelter Program Manager reinforces consistent practice across sites, supports staff in delivering responsive housing-focused services, addresses emerging operational needs, coaches staff through difficult situations, supports continuity across shifts, and provides direct guest service when needed. The work reflects Agate's commitments to Housing First, Harm Reduction, trauma-informed care, equity, and practical pathways toward housing stability. The position is part of a 24/7 shelter rotation, with 24-hour coverage responsibilities rotating among a team of six. The schedule is four days per week, Monday–Thursday or Thursday–Monday, primarily 1 p.m.–11 p.m., with shifts rotating between first and second shifts. Third-shift, weekend, and holiday shifts may be needed for coverage. This is a full-time, exempt, non-union position. Compensation is $62,000–$65,000.

Requirements

At least 3 years of experience in homeless services or a related field.
At least 1 year of supervisory experience, including hiring and performance management.
Strong understanding of Housing First, Harm Reduction, and trauma-informed care.
Experience supporting guests experiencing mental health concerns, substance use, and related challenging behaviors, including responding calmly, maintaining professional boundaries, and using person-centered de-escalation and crisis intervention practices.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including evenings, weekends, and on-call responsibilities.
Valid driver's license and car insurance; must pass a background check.
Experience with HMIS.
Use of a personal vehicle is required, with liability insurance coverage of at least $100,000 per person and $300,000 per occurrence, a valid driver's license, and a good driving record.

Nice To Haves

Bachelor's degree in social work, public administration, or a related field.
Knowledge of Hennepin County housing and homeless services, including coordinated entry.

Responsibilities

Help ensure each shelter is safe, welcoming, clean, and affirming by communicating and upholding shelter expectations.
Support guests experiencing crises, conflict, or disciplinary concerns and model positive, person-centered de-escalation.
Assist with emergency situations and maintain the safety and security of guests and staff.
Uphold Harm Reduction, Housing First, trauma-informed care, and professional-boundary practices.
Assist Shelter Program Managers with recruiting, interviewing, onboarding, training, scheduling, supervising, and evaluating full-time, part-time, and on-call shelter staff.
Meet regularly with direct reports, coach staff, approve timecards, support individual development goals, and complete timely performance evaluations.
Set clear shift expectations, support team-building and follow-up, and ensure staff complete required training.
Partner with the Shelter Leadership Team to anticipate coverage needs, coordinate staffing solutions, and provide leadership coverage through the on-call supervisor structure when assigned.
Support daily shelter operations aligned with Agate's mission and the goals of hospitality, safety, and dignity.
Use shift documentation, staff check-ins, and cross-site communication to identify follow-up needs, close operational gaps, and carry priorities between teams.
Monitor meal service, cleaning, supplies, maintenance, and equipment tasks, escalating unresolved operational risks to the appropriate Shelter Program Manager.
Ensure adequate operational supplies and coordinate building and equipment maintenance with Shelter Program Managers and internal or external partners.
Ensure staff complete accurate and timely data entry and reporting in HMIS, ClientTrack, and other required systems.
Complete routine administrative tasks, including timecard approvals, reimbursement forms, personnel forms, and other daily or weekly documentation.
Assist with special projects and support the strategic direction of Agate's shelter and emergency response programs.
Participate in internal agency meetings and trainings.
Apply Agate's equity commitments in supervisory practice by examining how policies, shift decisions, and service responses affect guests and staff, and addressing patterns that create unequal access, treatment, or outcomes.
Strengthen personal and team practice through reflection, feedback, and required learning related to racism, homelessness, bias, cultural responsiveness, and inclusive service delivery.
Represent agency decisions constructively, maintain confidentiality and professional boundaries, and communicate Agate's mission and programs effectively to community partners and other constituents.