Program Manager, Emergency Shelter

Kennedy-Donovan Center • Uxbridge, MA

3d • Onsite

About The Position

The Program Manager oversees the daily operations of an EEC-funded Emergency Shelter serving youth ages 10–17. The role is responsible for participant safety, quality service delivery, and compliance with KDC, DCF, and EEC regulations. The Program Manager leads and supports shelter staff, manages participant intakes and referrals, oversees household operations, and supports recruitment, onboarding, scheduling, and performance management. The role works closely with program leadership to maintain a safe, supportive, and well-organized environment for participants.

Two positions are available: one at the New Bedford, MA shelter, working Sunday through Thursday from 10 am to 6 pm; and one at the Uxbridge, MA shelter, working Tuesday through Saturday from 10 am to 6 pm. The role also requires flexibility to work evenings, overnight shifts, weekends, and holidays, and participation in an on-call rotation.

Requirements

• Minimum of five years of experience working with children or adolescents in residential, emergency shelter, or child welfare settings.
• Valid driver’s license with an acceptable driving record.
• Ability to obtain and maintain CPR, First Aid, and SafetyCare certifications.
• Successful completion of all required KDC, DCF, and EEC background checks and clearances.
• Knowledge of child development, trauma-informed care, and positive behavior support.
• Strong communication, organizational, interpersonal, and problem-solving skills.
• Ability to respond quickly and appropriately to emergencies and crisis situations.
• Flexibility to work evenings, overnight shifts, weekends, and holidays and participate in the required on-call rotation.

Responsibilities

• Oversee daily shelter operations to ensure compliance with KDC policies, DCF and EEC regulations, and applicable licensing requirements.
• Maintain accurate program documentation, conduct regular audits, monitor staff compliance, and support quality assurance initiatives and corrective actions.
• Manage participant intakes, orientations, required paperwork, referrals, bed availability, and transitions in coordination with DCF, EEC, and other external agencies.
• Ensure the shelter is stocked with necessary supplies, including food, personal care items, and recreational materials; monitor inventory and coordinate purchasing, deliveries, and organization of household spaces.
• Lead recruitment, hiring, onboarding, orientation, and termination processes in collaboration with program leadership.
• Provide staff guidance, mentorship, coaching, and support to promote a safe and consistent program environment.
• Ensure appropriate staffing coverage and compliance with EEC staff-to-participant ratio requirements.
• Conduct individual and group supervisions, performance evaluations, and disciplinary processes in partnership with the Assistant Program Manager.
• Oversee staff timekeeping, payroll approvals, vacation requests, and PTO and sick time management in partnership with the Assistant Program Manager.
• Collaborate with the Senior Program Manager on staff scheduling, operational needs, compliance initiatives, and program coverage.
• Maintain accurate program records, shift logs, incident reports, and personnel documentation.
• Ensure staff follow program policies, procedures, and safety protocols; coordinate required training and professional development.
• Attend required meetings and trainings and perform additional duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA and Dependent Care)
• Employer-paid life insurance
• Employer-paid long-term disability
• Free virtual medical, mental health, therapy, and psychiatry services
• Musculoskeletal support program
• Mileage reimbursement for work-related travel
• 403(b) retirement plan
• Student loan repayment assistance
• Tuition remission opportunities
• Professional development and career growth
• Vacation (up to 156 hours), personal time (16 hours), and sick time (up to 80 hours)
• Up to 11 paid holidays
• Pet insurance
• Accident, critical illness, and hospital indemnity coverage
• BJ's Wholesale Club membership discounts
• Personal auto and home insurance support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed