Program Manager, Emergency Shelter

Kennedy-Donovan Center•Uxbridge, MA

6d•$62,400 - $62,400•Onsite

About The Position

The Program Manager oversees the daily operations of an EEC-funded emergency shelter serving youth ages 10–17. The role is responsible for participant safety, quality service delivery, and compliance with KDC, DCF, and EEC regulations and applicable licensing requirements. The Program Manager leads and supports shelter staff, manages participant intakes and referrals, oversees household operations, and works with program leadership to maintain a safe, supportive, and organized environment. The position also supports recruitment, onboarding, scheduling, staff supervision, performance management, program documentation, quality assurance, and operational needs. Two schedules are listed: the New Bedford shelter operates Sunday through Thursday, 10 a.m. to 6 p.m.; the Uxbridge shelter operates Tuesday through Saturday, 10 a.m. to 6 p.m. The listed position is at the Uxbridge Emergency Shelter in Uxbridge, Massachusetts.

Requirements

At least five years of experience working with children or adolescents in residential, emergency shelter, or child welfare settings.
Valid driver’s license with an acceptable driving record.
Ability to obtain and maintain CPR, First Aid, and SafetyCare certifications.
Successful completion of all required KDC, DCF, and EEC background checks and clearances.
Knowledge of child development, trauma-informed care, and positive behavior support.
Strong communication, organizational, interpersonal, and problem-solving skills.
Ability to respond quickly and appropriately to emergencies and crisis situations.
Flexibility to work evenings, overnight shifts, weekends, and holidays, and participate in the required on-call rotation.
Bachelor’s degree.

Responsibilities

Oversee daily shelter operations and ensure compliance with KDC policies, DCF and EEC regulations, and licensing requirements.
Maintain program documentation, conduct regular audits, monitor staff compliance, and support quality assurance initiatives and corrective actions.
Manage participant intakes, orientations, required paperwork, referrals, bed availability, and transitions in coordination with DCF, EEC, and other external agencies.
Ensure the shelter is stocked with food, personal care items, and recreational materials; monitor inventory and coordinate purchasing, deliveries, and organization of household spaces.
Lead recruitment, hiring, onboarding, orientation, and termination processes in collaboration with program leadership.
Guide, mentor, coach, and support staff to promote a safe and consistent program environment.
Ensure appropriate staffing coverage and compliance with EEC staff-to-participant ratios.
Conduct individual and group supervisions, performance evaluations, and disciplinary processes in partnership with the Assistant Program Manager.
Oversee staff timekeeping, payroll approvals, vacation requests, and PTO and sick-time management in partnership with the Assistant Program Manager.
Collaborate with the Senior Program Manager on staff scheduling, operational needs, compliance initiatives, and program coverage.
Maintain accurate program records, shift logs, incident reports, and personnel documentation.
Ensure staff follow program policies, procedures, and safety protocols; coordinate required training and professional development.
Attend required meetings and trainings and perform additional duties as assigned.