Manager, Emergency Shelter Services

Trinity Health•Pittsburgh, PA

About The Position

The Manager of Emergency Shelter Services provides leadership, oversight, and operational direction for Pittsburgh Mercy's facility-based emergency shelter programs, including Second Avenue Commons and Bethlehem Haven's Emergency Women's Shelter. The role ensures the delivery of safe, trauma-informed, person-centered, and low-barrier services for individuals experiencing homelessness. The Manager oversees daily shelter operations and supervises program leadership and direct service teams. The position ensures compliance with Pittsburgh Mercy policies, Allegheny County Department of Human Services requirements, contractual obligations, regulatory standards, applicable laws, and accreditation standards. It promotes a culture of quality, safety, and continuous improvement, and collaborates with internal departments and community partners to strengthen service coordination, improve client outcomes, address operational challenges, and advance organizational goals related to housing stability and wellness. Responsibilities are carried out in accordance with Pittsburgh Mercy's mission, values, policies, and procedures.

Requirements

Master’s degree, at least 3 years of manager/supervisor experience, and at least 3 years of experience working in a human services or healthcare setting; OR a bachelor’s degree, at least 5 years of manager/supervisor experience, and at least 5 years of experience working in a human services or healthcare setting.
Excellent written and oral communication skills.
Strong attention to detail relating to documentation, deadlines, and other deliverables.
Valid driver’s license and ability to operate a company vehicle or van.
ACT 33/34/73 clearances.
Successful completion of pre-employment drug screening.

Nice To Haves

Experience working in mental health residential services, substance use treatment, and/or homeless services is strongly preferred.

Responsibilities

Provide leadership, oversight, and operational direction for facility-based emergency shelter programs, including Second Avenue Commons and Bethlehem Haven's Emergency Women's Shelter.
Ensure delivery of safe, trauma-informed, person-centered, and low-barrier services for individuals experiencing homelessness.
Oversee daily shelter operations.
Supervise program leadership and direct service teams.
Ensure compliance with Pittsburgh Mercy policies, Allegheny County Department of Human Services requirements, contractual obligations, regulatory standards, applicable laws, and accreditation standards.
Promote a culture of quality, safety, and continuous improvement.
Collaborate with internal departments and community partners to strengthen service coordination, improve client outcomes, and address operational challenges.
Advance organizational goals related to housing stability and wellness.
Perform responsibilities in accordance with Pittsburgh Mercy's mission, values, policies, and procedures.