Emergency Services Manager

Paul Davis Restoration & Remodeling of Tulsa OK•Tulsa, OK

1d•$65,000 - $70,000

About The Position

The Emergency Services Manager leads the 24/7 emergency response and mitigation department, overseeing field supervisors, project managers, and mitigation technicians who handle water, fire, smoke, storm, and mold damage. The role is responsible for rapid dispatch, safety standards, profitability, and customer service for commercial and residential clients. The manager oversees department personnel and operations, monitors budgets and job profitability, manages billing and accounts receivable, and maintains relationships with insurance companies, vendors, subcontractors, clients, and industry professionals. The position also markets and sells restoration services and attends industry training to keep the department compliant with evolving standards.

Requirements

High school diploma or GED.
At least 5 years of leadership experience in property restoration.
At least 3 years of experience specifically in an emergency mitigation department.
High proficiency with Xactimate, RMS, and ADP.
Comprehensive understanding of water, fire, mold, and storm damage mitigation services.
IICRC certifications.
Ability to multitask, schedule, and coordinate multiple restoration jobs concurrently while maintaining client confidentiality.
Experience directing, coaching, and supervising up to 20 field and office employees.
Ability to run efficient meetings, align departmental milestones, and work autonomously toward goals.
Ability to manage client relationships by phone and in person, prepare estimates, and generate invoices.
Ability to walk around damaged client sites to evaluate structural damage and oversee jobs.
Ability to remain stationary at a computer desk for up to 50% of the day.
Ability to lift up to 50 pounds.
Clean driving record and ability to operate a company vehicle.

Nice To Haves

Associate or bachelor’s degree.
Recognized active IICRC industry trade credentials.

Responsibilities

Manage, recruit, train, coach, and delegate tasks to Emergency Services Department staff.
Set clear, measurable goals and conduct formal performance evaluations.
Facilitate monthly staff meetings and promote team morale and workplace safety.
Use industry tools and financial reporting to track budget health and drive department results.
Manage and exceed individual job profit expectations to meet production gross profit targets.
Handle the billing lifecycle, including collecting payments from closed jobs and managing accounts receivable.
Communicate and negotiate with insurance companies and build relationships with insurance carriers.
Recruit third-party vendors and subcontractors, audit their compliance, and handle customer service complaints.
Market and sell company restoration services to potential clients, insurance adjusters, and regional industry professionals.
Attend industry-specific training to maintain compliance with evolving restoration standards.
Coordinate multiple restoration jobs and oversee work at damaged client sites.
Manage client relationships, prepare professional estimates, and generate invoices.