Shelter Manager

City Rescue Mission of Lansing•Lansing, MI

3d•$44,760 - $49,920•Onsite

About The Position

The Shelter Manager is a vital role in the success of the City Rescue Mission and the day-to-day operations of the shelters. This role oversees an assigned facility under the shelter umbrella of the City Rescue Mission. The Manager oversees day to day processes and things concerning the guests of the assigned facility. They are responsible for working with their director to ensure all processes, procedures, and efforts of the shelters are equitable and uniform and in line with the mission of Food, Shelter, and Hope. Ensuring guest tracking methods are being utilized properly, data and stats are accurate, all staff are treating guests appropriately and resolving guest concerns as necessary. The Manager must be able to multi-task effectively, work in an organized and efficient manner, balance communications with many different personality types, and problem solve frequently to ensure efficacy across all Shelter matters. The current job opening is at the Single Adult Shelter.

Requirements

High School Diploma- Required
Proficient use of the Microsoft Suite- Required
1+ Years Management/Supervisory Experience- Required
Ability to learn and teach a new computer program within 30 days of introduction
Ability to proficiently use a phone system that spans multiple facilities- including answering, transferring, putting calls on hold, etc. Within 15 days of introduction.
Ability to navigate, build, teach, and complete data entry in excel spreadsheets
Ability to respectfully interact with guests, volunteers, and staff no matter their background, temperament, preferences, or life choices
Detail oriented, organized, thorough, and possessing the ability to multitask well
Ability to constantly assess the accuracy, neatness, and thoroughness of all work assignments
Ability to de-escalate situations while staying calm under pressure
Foundation of Faith
Be ready at all times to give an answer of the Hope that lies within the committed follower of Christ, as outlined in the Christian Bible, with gentleness and respect (1 Peter 3:15).
Live everyday life in submission to the authority of the Christian Bible (2 Timothy 3:15-17).
Commit to continual training under those called to teach the doctrines of the faith and the Word of God, as well as to seek out fellowship with other believers (Hebrews 10:24-25), as evidenced by being a member in good standing in a local evangelical church.

Nice To Haves

1+ Year Shelter/Non-Profit Experience- Preferred

Responsibilities

Be hands on in the training of all new shelter staff
Train new staff on guest tracking software
Work alongside the caseworker to handle guest discipline and daily life
Work with the Shelter Director to ensure all processes and procedures that take place within the shelter are effective and consistent.
Complete administrative tasks as assigned by the Shelter Director.
Assist Director with employee performance management.
Ensure staff are fulfilling their expectations, report issues that need escalated to the Director
Responsible for maintaining a smoothly run shelter, in accordance with Food, Shelter, and Hope
Maintain and encourage effective communication and collaboration, using all tools available
Attend all meetings and training sessions as scheduled
Show the love of Christ, be ready to share the gospel, teach in chapel, and pray with guests