Shelter Manager

Compass Connections • Los Fresnos, TX

9d • Onsite

About The Position

Compass Connections is hiring a Shelter Manager for its Cameron facility in Los Fresnos, Texas. The organization provides emergency shelter and group-home placement for children while working toward family reunification. The Shelter Manager oversees shift operations and zone supervisors, helps ensure children’s daily, essential, and developmental needs are met, and maintains a safe, secure, and professionally run campus. The role requires fluent English and Spanish communication and compliance with applicable federal and state requirements, agency policies, and contract standards.

The manager supervises scheduling, staff assignments, documentation, and activities; supports the orientation of children and staff; contributes to treatment plans; and coordinates children’s appointments and follow-up. The position also involves maintaining effective relationships with staff and external professionals, monitoring program facilities and resources, responding to emergencies, and preserving confidentiality and professional standards. Work is scheduled Monday through Friday from 10 p.m. to 5 a.m., with schedule rotation. Evening, weekend, and holiday work may be needed or requested.

Requirements

• Fluency in English and Spanish.
• Associate degree, bachelor’s degree, or undergraduate degree from an accredited program or university; preferably in social work, psychology, criminal justice, sociology, or a related field.
• At least one year of related experience and/or training.
• First aid, CPR, and emergency behavior intervention certifications.
• Pass a pre-employment drug screen and random drug screens during employment.
• Provide proof of work eligibility status upon request.
• Pass pre-employment and biennial criminal background checks.
• Demonstrate the ability to respond sensitively and competently to the service population’s cultural and socioeconomic characteristics.
• Demonstrate the ability to collaborate with staff, service providers, and professionals.
• Demonstrate the ability to work in a fast-paced environment and maintain emotional control and professional composure.
• Demonstrate computer literacy sufficient to perform the position’s responsibilities.
• Demonstrate the ability to work independently without intensive supervision and as a member of a multidisciplinary team.
• Demonstrate working knowledge of Compass Connections policies and procedures.
• Receive an annual influenza vaccination or obtain an approved medical or religious exemption; new hires must provide proof.
• Be authorized to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

• Graduate degree from an accredited program or university in a related field.
• Two or more years of related experience and/or training.

Responsibilities

• Meet applicable federal and state regulatory guidelines and standards.
• Supervise development of shift schedules and staff assignments.
• Monitor zone supervisors to ensure daily progress and activities are documented accurately, completely, and in accordance with agency policies and procedures.
• Assist with orientation of new children and staff.
• Provide input into treatment-plan development as appropriate.
• Maintain knowledge of positive child-management techniques, including verbal redirection, de-escalation, and containment.
• Plan, organize, and supervise children’s activities in accordance with the daily activity schedule.
• Maintain campus security by conducting required rounds, following radio communication protocols, and responding to radio calls.
• Serve as a positive role model for the service population.
• Work evenings, weekends, and holidays as needed or requested by the position supervisor.
• Implement safety protocols, including evacuating children and staff in an emergency.
• Maintain confidentiality concerning the service population and program operations.
• Follow the organization’s professional and ethical standards, including respectful conduct and dress-code requirements.
• Supervise assigned zone supervisors to ensure staffing meets children’s physical, social, emotional, educational, and recreational needs and complies with contract and regulatory requirements.
• Schedule children’s appointments and follow up to ensure their essential needs are met.
• Develop and maintain working relationships with agency personnel and external professionals, including law enforcement, judicial, legal, medical, and community resources.
• Regularly observe and evaluate buildings, grounds, equipment, staff, children, vehicles, and other program resources, and address issues as needed.
• Move frequently between areas of the physical plant.
• Communicate effectively in writing and verbally in English and Spanish.
• Meet deadlines set by the program supervisor and federal partners.
• Provide crisis intervention according to Compass Connections training when needed to maintain a safe environment.
• Maintain computer literacy and working knowledge of Compass Connections policies and procedures.
• Work collaboratively and effectively both independently and as part of a multidisciplinary team, while maintaining emotional control and professional composure in a fast-paced environment.

Benefits

• Benefits available on the first day of employment.
• 100% employer-paid medical, dental, and vision insurance.
• Retirement plan options.
• Additional employer-sponsored benefits; applicants are advised to ask the recruiter for a complete overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree