Shelter Operations Technician

Humane Society Pikes Peak Region•Pueblo, CO

1d•$17 - $17•Onsite

About The Position

The Shelter Operations Technician provides professional, compassionate service to customers seeking adoptions, admissions, licensing, reunification, and other shelter services. The role provides daily care for shelter animals, including feeding, cleaning and disinfecting enclosures and equipment, monitoring animal health, and supporting intake, adoption, reunification, and humane end-of-life services. The technician promotes a clean, safe, and sanitary environment and handles interactions with the public in a respectful, nonjudgmental manner. The position works collaboratively with coworkers, other departments, volunteers, and community members to support HSPPR’s mission of compassionate animal care, safe communities, and socially conscious sheltering. Duties include documenting transactions and animal behavior, handling fees and cash reconciliation, assisting with intake exams and animal movement, and periodically covering overnight on-call emergency animal transport. The role has no supervisory duties. This is a fully on-site position with four ten-hour day shifts. Morning, evening, weekend, and holiday work may be required. The work involves frequent interaction with animals and potential exposure to allergens, zoonotic diseases, noise, hazardous weather, and cleaning chemicals. The position requires physical activity, including lifting and moving substantial weights, and periodically driving for extended periods.

Requirements

Ability to read, write, interpret, communicate, solve basic problems, and perform basic math at a level commonly expected of a high school diploma or equivalent education.
At least 18 years of age.
Basic computer skills.
Basic math skills, including the ability to count money.
Ability to work four ten-hour day shifts and, as required by the organization, mornings, evenings, weekends, and holidays.
Ability to meet the physical demands of the position, including regularly lifting or moving 25 or more pounds and occasionally lifting or moving up to 40 or more pounds, with reasonable accommodations.
Ability to use both hands and arms to grip, pull, and push while using safety equipment such as catch poles, snappy snares, leashes, ropes, and muzzles.
Ability to work around animals and animal allergens, with potential exposure to zoonotic diseases, noise, hazardous weather, and cleaning supplies or other toxic or caustic chemicals.
Ability to periodically drive for extended periods.
Authorization of a pre-employment background check, including criminal investigation, citizenship or immigration status verification, and motor vehicle record check.

Nice To Haves

Previous animal shelter, boarding kennel, zookeeping, or veterinary clinic experience.

Responsibilities

Assist customers professionally and courteously with adoptions, animal admissions and intake, returns to owners, licensing, and surrenders for euthanasia, following established protocols.
Provide animal care and handling consistent with shelter protocols, including feeding animals according to dietary instructions and maintaining clean, sanitary enclosures, dishes, and equipment.
Complete laundry duties and help manage the flow and movement of the animal population.
De-escalate emotionally charged interactions with customers and refer matters to a supervisor or law enforcement when appropriate.
Research social media and other platforms and contact owners as appropriate to help reunite pets with their owners.
Document transactions accurately, collect fees, provide precise change, and reconcile cash box closing financials.
Recognize possible contagious illnesses, diseases, or injuries and alert Veterinary Services staff.
Assist with intake exams as a runner, animal restrainer, or other support as needed.
Keep food storage, chemical storage, laundry, and food preparation areas clean, uncluttered, and sanitary.
Check animal inventories daily to verify animal identity, ID collars, and kennel cards, and report unresolved discrepancies to a supervisor or manager.
Conduct animal viewings according to current procedures.
Assist with humane euthanasia and the proper care and disposal of deceased animals.
Periodically cover overnight on-call emergency animal transport.
Document observed animal behaviors objectively as required by procedures and policies.
Work collaboratively to support animals in care and community members needing animal safekeeping and rehoming services.
Perform other duties as assigned and support HSPPR's mission, values, goals, and success.