Critical Environment Operations Manager
Microsoft • Boydton, VA2d
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Critical Environment Operations Manager
Microsoft•Boydton, VA
About The Position
Microsoft’s Cloud Infrastructure and Operations (MCIO) powers its cloud services and provides infrastructure for more than 200 online businesses, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The organization operates a global portfolio of more than 200 datacenters in 32 countries, supporting services for more than 1 billion customers and 20 million businesses in over 90 countries. The Critical Environment Operations Manager leads datacenter critical-environment operations and a team of Mechanical, Electrical, and Control System professionals. The role oversees the maintenance and operation of mechanical and electrical equipment, supports the availability and efficiency of Microsoft’s online services, and advances safety, security, compliance, sustainability, and energy-efficiency initiatives. The manager also monitors operational conditions and service-level performance and works with engineering groups, business partners, and regional and global peers to share best practices.
Requirements
- High school qualification or equivalent and at least 6 years of mission-critical service management experience, such as providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical-environment infrastructure; or equivalent experience.
- At least 1 year of people management experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.
- Citizenship verification with a valid passport is required due to citizenship-based legal restrictions applicable to the position.
- May be required to pass a background check conducted through the Criminal Justice Information Services system.
Nice To Haves
- At least 6 years of enterprise-level experience managing large-scale, complex projects or programs.
- At least 6 years of experience with critical-environment infrastructure, such as UPS, generators, and air handling units.
- At least 6 years of experience with physical IT infrastructure, such as servers, SANs, networking, capacity, datacenter racks or enclosures, and structured cabling.
- Experience managing a budget of at least $1 million.
- Bachelor’s degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field.
- At least 5 years of experience leading a diverse technical workforce or managing global and virtual teams.
- Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network or CCNA certifications, ITIL v3 Foundation, Microsoft Operations Framework certifications, Leadership Development certifications, PMP, or CDCP.
- Bachelor’s degree or technical college certification in mechanical or electrical engineering and/or services.
- Experience working on large-scale critical-environment projects.
- Experience with operating IT infrastructure, including servers, SANs, and networking.
Responsibilities
- Promote a culture of safety, security, and compliance throughout datacenter operations.
- Lead a team of Mechanical, Electrical, and Control System professionals supporting Microsoft’s online services.
- Oversee day-to-day operations and maintenance of mechanical and electrical equipment in datacenters.
- Maximize Critical Environment availability and operational efficiency.
- Reduce high-impact and human-error Critical Environment incidents year over year.
- Deliver cost- and energy-efficiency initiatives.
- Ensure routine reporting and analysis of power, temperature, relative humidity, and service-level agreement monitoring.
- Establish and strengthen working relationships and engagement with Engineering Groups and business partners.
- Work with regional and global peers to share and develop best practices across the datacenter portfolio.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Job Search Resources
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