Operations Manager-CA

CVS Health•South Gate, CA

2d•Onsite

About The Position

The Operations Manager is a member of the CVS/pharmacy Store Management team. Under the supervision of the Store Manager, this role supports the total leadership and strategic operation of the store, drives store execution and performance, and builds customer loyalty through excellent service. The Operations Manager helps maintain an engaged and productive store team through strong leadership, initiative, and leading by example. Areas of responsibility include overall store management and policy implementation, sales and inventory management, employee staffing, training and development, financial management, and customer service leadership. This position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager.

Requirements

Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication, leadership, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.
High school diploma or equivalent.

Nice To Haves

Experience as a retail manager or supervisor.

Responsibilities

Lead others and work effectively with store crews.
Supervise, assign, and direct the activities of the store crew.
Communicate information to store crew and supervisors openly and in a timely manner.
Support the Store Manager with action plans for operational and service improvement.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Support store operations, including sales and inventory management, staffing, training and development, financial management, and policy implementation.