Manager, Technology Operations & Enablement

The Institute of Internal Auditors•Lake Mary, FL

11h•Hybrid

About The Position

The Institute of Internal Auditors (IIA) is seeking an experienced, highly organized, and financially skilled Manager, Technology Operations & Enablement to oversee technology business operations, IT financial management, vendor relationships, and executive-level coordination within its Technology, AI & Product Experience (TPX) department. This highly visible role serves as an operational partner to technology leadership, supporting budget management, vendor governance, process improvement, and strategic initiatives. The role owns technology operating and capital budgets; manages financial forecasts, spending reports, vendor contracts, renewals, and licensing; and oversees technology operational processes and performance reporting. It also coordinates leadership meetings, planning, portfolio reviews, executive communications, and monitoring of milestones, risks, dependencies, and action items across transformation initiatives. The position is based in Lake Mary, Florida, with a hybrid work arrangement.

Requirements

At least 8 years of experience in IT operations, IT business management, technology program management, or a related role within a technology organization, including at least 3 years managing technology budgets or vendor portfolios.
Demonstrated experience managing IT operating and capital budgets, financial forecasting, variance analysis, and technology spending.
Strong understanding of IT financial management, including OpEx, CapEx, accruals, and financial reporting.
Experience with technology vendor management, contract negotiations, SaaS licensing, renewals, SLAs, and statements of work.
Working knowledge of software development, cloud technologies, digital products, and information security operations.
Advanced proficiency in Microsoft Excel and PowerPoint, including financial modeling and executive-level presentations.
Strong organizational, analytical, problem-solving, and project management skills.
Excellent written and verbal communication skills, including presenting complex technical and financial information to executive stakeholders.
Experience using AI tools responsibly to improve efficiency, analysis, and work quality.
Ability to exercise independent judgment, manage confidential information, and work effectively across departments.

Nice To Haves

Bachelor's degree in Business, Information Systems, Finance, or a related field.
Experience in a nonprofit, professional association, or standards-driven organization.
Familiarity with Technology Business Management (TBM), FinOps, or ITIL frameworks.
Experience with third-party risk management, vendor due diligence, and information security collaboration.
Exposure to large-scale technology transformation programs and offshore delivery partners.
Relevant certifications such as PMP, ITIL, Certified ScrumMaster (CSM), or FinOps.

Responsibilities

Own annual technology operating and capital budgets, partnering with department leaders and Finance on planning and execution.
Manage monthly financial forecasts, budget variance analysis, and technology spending reports.
Monitor cloud consumption, software licensing, contractor costs, and operational versus project investments.
Identify cost savings, vendor consolidation, and license optimization opportunities.
Develop business cases, total cost of ownership (TCO) analyses, and financial recommendations for technology investments.
Coordinate purchase orders, accruals, capitalization decisions, and audit-ready financial documentation.
Manage the technology vendor portfolio, including contracts, renewals, licensing, and vendor spending.
Lead vendor negotiations, contract renewals, and software subscription optimization with Legal and technology leaders.
Establish vendor performance reviews, service-level agreement monitoring, and issue escalation processes.
Partner with Information Security on third-party risk assessments, vendor onboarding, renewals, and offboarding.
Oversee contractor and staff augmentation agreements, statements of work, and related vendor administration.
Manage operational processes involving technology requests, access administration, software licensing, and IT asset lifecycle management.
Develop operational KPIs, dashboards, and reporting to measure technology performance and efficiency.
Improve workflows, documentation, tools, and cross-functional coordination.
Use AI and automation tools to improve productivity, reporting, and operational effectiveness.
Coordinate technology leadership meetings, quarterly planning, OKRs, and portfolio reviews.
Prepare executive presentations, financial summaries, and strategic updates for senior leadership, the Board, and Finance Committee.
Monitor project milestones, risks, dependencies, and action items across technology transformation initiatives.
Provide recommendations and support decision-making through clear financial and operational insights.
Represent technology leadership in meetings and cross-functional discussions within delegated authority.