Global Technology Operations & Enablement Lead

Advanced Micro Devices, Inc•Austin, TX

About The Position

AMD is seeking a Global Technology Operations & Enablement Lead to build and strengthen the systems, processes, governance, and enablement that support its Executive Briefing Program (EBP). The role connects intake and scheduling, content topics, discussion leaders, and regional execution to create a consistent, scalable, and measurable global operating model. The lead partners with Sales Operations, IT, content teams, and regional stakeholders to improve program infrastructure, establish global standards, and increase operational efficiency. The work strengthens visibility and accountability while enabling site and regional teams to focus on delivering high-quality customer and executive experiences. The role is not eligible for visa sponsorship.

Nice To Haves

Experience supporting global program operations, technology enablement, or business process improvement, ideally within executive briefing, customer engagement, or sales enablement programs.
Experience with Salesforce, Nexus, or comparable CRM and briefing management platforms.
Experience defining workflows, business requirements, data standards, and governance across global teams.
Ability to partner with IT and platform owners on system integration, workflow improvements, and automation.
Experience developing reporting, KPIs, and operational metrics to assess program performance and inform decisions.
Strong stakeholder management, change management, and communication skills, including supporting platform adoption and team enablement.

Responsibilities

Partner with Sales Operations, IT, platform owners, and regional stakeholders to improve integration and workflows between Salesforce intake and Nexus briefing management across the end-to-end engagement lifecycle.
Define global requirements, workflows, data standards, and governance to promote consistent adoption and data integrity across regions.
Identify opportunities to automate manual processes, streamline operations, improve user and customer experiences, and increase visibility into briefing impact.
Develop and maintain standardized global reporting on engagement pipeline, utilization, content demand, outcomes, and trends.
Establish global KPIs and operating metrics to provide consistent visibility into program health and effectiveness.
Drive continuous improvement through process analysis, stakeholder feedback, and data-driven recommendations.
Partner with the Content Team and Discussion Leader Bureau to establish a consistent cadence of tool updates and proactively enable the EBP team on new content, changes, and enhancements.