Lead Communications Strategist Global Technology & Operations
About The Position
The Lead Communications Strategist advances key priorities for MetLife’s Global Technology & Operations (GTO) organization through clear, compelling and integrated communications. The role serves as a communications business partner to the EVP/Head of Global Customer Service & Operations and Corporate Real Estate, and supports the Chief Data & Analytics Officer and the Head of Global Business Solutions. It develops strategies and content that strengthen alignment, engagement, belonging and purpose across a global organization. The position also leads communications for MetLife’s Triangle Tech X (TTX) ecosystem, including its annual conference and TTX Talks, to showcase emerging career opportunities, evolving skills and greater inclusion in STEM. Across internal, external, social and multimedia channels, the strategist translates complex priorities into relevant stories that support business objectives and reinforce MetLife’s reputation as a place where technology and operations talent can thrive. This is a hybrid role requiring at least three days per week in the office.
Requirements
- Excellent writing, editing and message-development skills, including the ability to simplify complex business priorities and develop compelling stories and content for different audiences, leaders and channels.
- Demonstrated experience serving as an internal communications business partner and providing strategic counsel to senior leaders.
- Strong verbal communication, presentation and relationship-management skills.
- Ability to collaborate effectively across cultures in a global, matrixed organization.
- Superior project-management skills and ability to manage multiple priorities while delivering high-quality work in a fast-moving environment.
- Proven experience in public relations and social media, including developing integrated internal and external communications.
- Bachelor’s degree in communications, journalism, public relations, English or a related field.
Nice To Haves
- 8+ years of relevant communications or business experience, including developing written and multimedia content.
- Experience supporting a technology and operations organization, particularly one focused on customer service.
- Experience leading communications for conferences, executive platforms, thought leadership programs or large-scale employee engagement initiatives.
- Strong strategic judgment, intellectual curiosity and comfort navigating ambiguity and evolving business priorities.
Responsibilities
- Serve as the lead communications business partner to the Head of Global Customer Service & Operations and Corporate Real Estate, while supporting the Chief Data & Analytics Officer and the Head of Global Business Solutions.
- Counsel senior leaders on communications strategy, messaging and delivery to strengthen alignment and consistency.
- Develop and execute integrated internal and external communications strategies that advance GTO priorities and broader business objectives.
- Translate complex business, technology and operations topics into clear, compelling stories for diverse audiences.
- Strengthen employee engagement across channels and identify effective ways to connect with frontline service and operations employees around the world.
- Enhance MetLife’s reputation as a place where technology and operations talent can thrive through public relations, social media and thought leadership.
- Lead communications and marketing for MetLife’s annual Triangle Tech X Conference and communications for the TTX ecosystem, including TTX Talks.
- Manage multiple priorities and projects, build stakeholder relationships, and work across levels, functions, regions and cultures.
Benefits
- Comprehensive health plan including medical, prescription drug and vision coverage
- Dental insurance
- No-cost short- and long-term disability
- Company-paid life insurance
- Legal services
- Retirement pension funded entirely by MetLife
- 401(k) with employer matching
- Group discounts on voluntary insurance products, including auto and home, pet, critical illness, hospital indemnity and accident insurance
- Employee Assistance Program (EAP) and digital mental health programs
- Parental leave
- Paid time off
- Paid holidays
- Volunteer time off
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
