Lead Account Technology Strategist (ATS)

Cloud Software Group • Arlington, MI

1d

About The Position

The Lead Account Technology Strategist (ATS) partners with customers, partners, and internal teams to solve business problems for large enterprise customers. Using extensive experience with secure application delivery technologies, the ATS develops strategies that create customer value. As part of the Citrix Customer Success organization, the role identifies which platform solutions support customers’ current business needs and which additional solutions can help them achieve future goals. This includes identifying solutions, measuring their value, building customer relationships, and aligning customers’ long-term goals with Citrix’s.

The ATS acts as a trusted primary contact for customer relationship management and technical support concerns, and works across functions to meet customer success goals. The position also provides technical leadership on complex, multi-product engagements and helps develop less-experienced team members. Travel to customer sites, corporate offices, and events may be required up to 60% of the time.

Requirements

• At least 8 years of presales, solution engineering, technical consulting, field CTO, or other relevant experience.
• At least 8 years supporting, designing, or delivering enterprise technology solutions.
• Comprehensive knowledge of business value drivers for critical technology purchases.
• Analytical, critical-thinking, and negotiation skills, particularly with senior stakeholders.
• Ability to navigate multifaceted and sometimes ambiguous customer problems by gathering and analyzing information to define an approach.
• Excellent written and verbal communication skills.
• Ability to adapt technical presentations for audiences with varying levels of technical expertise, including IT administrators, directors, business stakeholders, and executives.
• Recent experience with Citrix and/or NetScaler technologies.
• Ability to travel up to 60% of the time to customer sites, corporate offices, and events.

Nice To Haves

• Experience working with technology service providers, ISVs, and channel partners.
• Bachelor’s degree in Computer Science or a related field, or relevant work experience.
• Proven success driving adoption of technical solutions with enterprise sales teams and/or within a complex organization.
• Experience across multiple technical security domains, such as IAM, Zero Trust, desktop/server virtualization, endpoint management, thin client computing, ADC infrastructure, traffic management/load balancing, WAF, and observability.
• Experience with Microsoft Azure, Amazon Web Services, and/or Google Cloud Platform.

Responsibilities

• Develop strategic partnerships with customers’ technical influencers, key decision makers, and executives.
• Identify critical revenue-generating use cases supported by Citrix solutions.
• Assess how Citrix solutions meet or can meet customers’ business priorities.
• Define customer success roadmaps that strengthen critical use cases and increase solution adoption.
• Coordinate cross-functional teams and resources to meet customer success goals.
• Explain the business and technical value of Citrix solutions in an understandable way.
• Address technical and business objections while supporting adoption and renewal cycles.
• Establish and maintain regular contact with key customer stakeholders.
• Serve as a primary point of contact for customer relationship management and technical support concerns.
• Deliver technical presentations and, when appropriate, product demonstrations remotely or on-site.
• Delegate and review work on complex, multi-product engagements to ensure the quality and consistency of technical deliverables.
• Oversee success criteria definition and the design and build of multi-product proofs of concept for customer evaluations.
• Provide thought leadership on industry trends and insights.
• Maintain an understanding of competitive solutions and offerings.
• Contribute to team value creation and technical mindshare.
• Provide guidance, coaching, and mentoring to less-experienced ATSs and cross-functional team members.
• Support team development through knowledge sharing, coaching, and mentoring.

Benefits

• Access to healthcare benefits for U.S.-based employees.
• Life insurance and disability benefits for U.S.-based employees.
• 401(k) plan and company match for U.S.-based employees.
• Some roles may be eligible for annual bonuses and sales incentives, subject to applicable plan terms, role, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed