Delivery Lead- Global Technology

Bank of America•Charlotte, NC

About The Position

At Bank of America, the Delivery Lead plans and coordinates the execution of project or small-program deliverables involving multiple teams. The role communicates work objectives, coordinates delivery, facilitates cross-team sync points, provides end-to-end visibility into deliverable health, and manages program risk and compliance with standards. Delivery is expected to meet client expectations for functionality, quality, timeline, and cost. The position supports technology change and deployment governance, including coordinating production changes across their lifecycle, maintaining delivery status and metrics, and ensuring adherence to Enterprise Change Management standards. The role works across application development, infrastructure, QA, operations, and business teams, and communicates with stakeholders and senior leadership.

Requirements

Strong understanding of IT Change Management, Release Management, and Production Deployment processes.
Hands-on experience with Jira, including workflow management, reporting, dashboards, and metrics generation.
Working knowledge of Quality Center/Application Lifecycle Management (ALM) tools.
Experience reviewing, approving, and governing production changes throughout the change lifecycle.
Ability to conduct Post-Implementation Reviews (PIRs) and ensure CRQ quality, completeness, and compliance.
Strong analytical and problem-solving skills, including the ability to identify, assess, escalate, and resolve risks and issues.
Experience coordinating with Application Development, Infrastructure, QA, Operations, and Business teams.
Ability to manage multiple deployments and competing priorities in a fast-paced environment.
Strong communication and stakeholder management skills, including interaction with senior leadership.
Proficiency in preparing status reports, deployment metrics, governance dashboards, and executive summaries.

Nice To Haves

Experience supporting change governance within a large enterprise technology organization.
Familiarity with ITIL Change Management principles and best practices.
Knowledge of production support, release coordination, and deployment controls.
Ability to evaluate deployment risks and recommend mitigation strategies.
Experience leading governance meetings, Change Advisory Board (CAB) discussions, and deployment reviews.
Expertise in process improvement, control validation, and compliance management.
Strong organizational skills with meticulous attention to detail and audit readiness.
Ability to influence cross-functional teams and drive accountability without direct authority.
Experience supporting regulatory, mandatory, or business-critical technology initiatives.
Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools for data analysis and executive presentations.

Responsibilities

Lead and coordinate delivery routines, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates.
Coordinate delivery and dependencies across multiple teams.
Facilitate communication and collaboration across organizations to support deliverable completion and timelines.
Provide stakeholders and leadership with status updates on delivery, risks, issues, and schedules.
Work with sponsors and stakeholders to ensure execution aligns with deliverable requirements.
Support resource planning for delivery and execution.
Ensure adherence to Enterprise Change Management standards.
Review, approve, and govern production changes throughout the change lifecycle.
Conduct Post-Implementation Reviews (PIRs) and ensure change request (CRQ) quality, completeness, and compliance.
Prepare status reports, deployment metrics, governance dashboards, and executive summaries.