Delivery Lead - Technology - Credit Card

Bank of America • Addison, IL

2d • Onsite

About The Position

At Bank of America, the Delivery Lead is responsible for planning and coordinating the execution of project and program deliverables that engage multiple teams. The role communicates work objectives, coordinates delivery, facilitates cross-team sync points, provides end-to-end visibility into deliverable health, and manages program risk and compliance with standards. Delivery must meet client expectations for functionality, quality, timeline, and cost.

In the Credit Card Technology organization, the role leads planning, execution, and delivery of complex, cross-functional technology initiatives supporting a large-scale Credit Card Platform. It operates across applications, business units, vendors, and regulatory requirements, balancing scope, schedule, risk, quality, and business objectives. The Delivery Lead partners with technology, product, operations, architecture, infrastructure, cybersecurity, and business stakeholders to coordinate interconnected workstreams, manage competing priorities and dependencies, identify and mitigate risks, and support initiatives in customer growth, operational excellence, regulatory compliance, platform modernization, and business transformation.

Requirements

• 10+ years in the technology industry.
• 5 years of related project management experience.
• Strong leadership skills and ability to orchestrate multiple project teams or workstreams to meet deadlines.
• Ability to execute with limited direction.
• Ability to identify and engage key stakeholders to facilitate progress and resolution.
• Strong time-management skills and ability to manage multiple unrelated events simultaneously.
• Ability to synthesize complex information from various sources into a strategic execution plan.
• Strong written and verbal communication skills, including communication with senior management.
• Ability to lead cross-functional teams spanning business, operations, and technology, while working collaboratively as a team member.
• Ability to work in a fast-paced environment and deliver under pressure.
• Proven knowledge and ability to leverage artificial intelligence to improve speed to market and delivery quality.
• Bachelor’s degree or equivalent work experience.

Nice To Haves

• Credit card technology experience is strongly desired.
• Prior experience with portfolio conversions, deconversions, and platform modernization efforts.
• Strong working knowledge of Microsoft products, including advanced Excel and Copilot skills.
• Microsoft Project experience.
• Experience working in an Agile development environment.
• Experience with JIRA.
• Intellectual curiosity, tenacity, and willingness to speak up and add value.

Responsibilities

• Lead and coordinate delivery routines, including kick-offs, status reviews, stakeholder meetings, change controls, and tollgates.
• Coordinate delivery and dependencies across multiple teams.
• Facilitate communication and collaboration across organizations to support deliverable completion and timelines.
• Provide stakeholders and leadership with status updates on delivery, risks, issues, and schedules.
• Work with sponsors and stakeholders to align execution with deliverable requirements.
• Support resource planning for delivery and execution.
• Ensure adherence to Enterprise Change Management standards.
• Lead planning, execution, and delivery of complex cross-functional technology initiatives supporting the Credit Card Platform.
• Manage scope, schedule, risk, quality, and business objectives across interconnected workstreams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior