Credit Card Manager

Lafayette Federal Credit Union•Rockville, MD

1d•$80,000 - $100,000•Hybrid

About The Position

Lafayette Federal Credit Union is seeking a Credit Card Manager to lead the strategy, operations, performance, risk management, and growth of its consumer credit card portfolio. The manager will oversee card products and services, portfolio analytics, member experience, compliance, disputes, fraud processes, vendor relationships, and product development. The role partners with Lending, Operations, Compliance, Fraud, Marketing, and Member Experience to improve portfolio performance, maintain asset quality, enhance member experience, and support responsible growth. It may include leadership, coaching, and work direction for assigned team members. The position is hybrid and limited to residents of Washington, DC, Maryland, or Virginia who live within a reasonable commuting distance of headquarters and can meet onsite work requirements. The annual salary range is $80,000 to $100,000, depending on experience and qualifications.

Requirements

Five to seven years of similar or related experience in consumer lending, card services, banking operations, or credit card portfolio management within a financial institution or credit union.
Experience with credit card operations, disputes, chargebacks, fraud mitigation, compliance, and card processors or payment networks.
Knowledge of consumer lending regulations and credit card compliance requirements.
Strong analytical, problem-solving, decision-making, organizational, and reporting skills.
Ability to interpret portfolio data, identify trends and risks, manage multiple priorities, and communicate recommendations clearly.
Proficiency with Microsoft Office, particularly Excel and reporting tools.

Nice To Haves

Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
Previous supervisory or leadership experience preferred.

Responsibilities

Manage the performance and administration of the consumer credit card portfolio, including products, service delivery, utilization, balances, profitability, and member engagement.
Monitor portfolio trends, delinquency, charge-offs, fraud activity, asset quality, operational risk, and profitability; provide timely reporting and recommendations to management.
Develop and implement strategies to increase card activation, usage, balances, and engagement while maintaining appropriate risk controls.
Evaluate and enhance card products, rewards, pricing, and market positioning.
Oversee disputes, chargebacks, fraud claims, and resolution processes to support accurate, timely, compliant outcomes and a positive member experience.
Manage relationships with card processors, payment networks, vendors, and internal business partners to ensure strong service delivery and vendor performance.
Review and recommend updates to policies, procedures, underwriting criteria, pricing, controls, service standards, and operational workflows.
Identify opportunities for automation, operational efficiency, and continuous improvement.
Ensure compliance with applicable federal and state requirements, including Regulation Z, the Fair Credit Reporting Act, UDAAP standards, and card-network rules.
Support audits, examinations, compliance reviews, and required reporting and training.
Provide leadership, coaching, performance feedback, and work direction to assigned team members, as applicable.

Benefits

Employer-paid 99.9% health insurance premium for single and family coverage under the HMO plan
Fully funded deductible under the HMO plan
401(k) employer matching contribution
Employer-paid life insurance
Short- and long-term disability coverage
Paid time off
Holiday leave
Birthday leave
Educational assistance
Commuter benefits program
Professional development, training, certification, and opportunities for career growth and advancement