Credit Card Manager

Lafayette Federal Credit Union • Rockville, MD

1d • $80,000 - $100,000 • Hybrid

About The Position

Lafayette Federal Credit Union is seeking a Credit Card Manager to oversee the strategy, operations, performance, risk management, and growth of its consumer credit card portfolio. The role covers card products and services, portfolio analytics, member experience, compliance, disputes, fraud processes, vendor relationships, and product development. The manager will work across Lending, Operations, Compliance, Fraud, Marketing, and Member Experience to strengthen portfolio performance and asset quality, improve member experience, and support responsible growth. The position may also provide leadership, coaching, and work direction to assigned team members.

This leader will develop practical strategies and measurable results to increase card activation, usage, balances, and engagement while managing risk; build a trusted and valuable card experience for members; use portfolio insights to improve profitability, asset quality, and market position; and modernize products, processes, controls, and vendor partnerships. The position is hybrid and limited to residents of DC, Maryland, or Virginia who live within a reasonable commuting distance of headquarters and can meet onsite work requirements.

Lafayette Federal describes its culture as inclusive, diverse, high-performance, collaborative, and mission-driven, with an emphasis on community service. It prioritizes professional development, training, certification, and career advancement.

Requirements

• Five to seven years of similar or related experience in consumer lending, card services, banking operations, or credit card portfolio management within a financial institution or credit union.
• Experience with credit card operations, disputes, chargebacks, fraud mitigation, compliance, and card processors or payment networks.
• Knowledge of consumer lending regulations and credit card compliance requirements.
• Strong analytical, problem-solving, decision-making, organizational, and reporting skills.
• Ability to interpret portfolio data, identify trends and risks, manage multiple priorities, and communicate recommendations clearly.
• Proficiency with Microsoft Office, particularly Excel and reporting tools.

Nice To Haves

• Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
• Previous supervisory or leadership experience preferred.

Responsibilities

• Manage the performance and administration of the consumer credit card portfolio, including products, service delivery, utilization, balances, profitability, and member engagement.
• Monitor portfolio trends, delinquency, charge-offs, fraud activity, asset quality, operational risk, and profitability; provide timely reporting and recommendations to management.
• Develop and implement strategies to increase card activation, usage, balances, and engagement while maintaining appropriate risk controls.
• Evaluate and enhance card products, rewards, pricing, and market positioning.
• Oversee disputes, chargebacks, fraud claims, and resolution processes to support accurate, timely, compliant outcomes and a positive member experience.
• Manage relationships with card processors, payment networks, vendors, and internal business partners to ensure strong service delivery and vendor performance.
• Review and recommend updates to policies, procedures, underwriting criteria, pricing, controls, service standards, and operational workflows.
• Identify opportunities for automation, operational efficiency, and continuous improvement.
• Ensure compliance with applicable federal and state requirements, including Regulation Z, the Fair Credit Reporting Act, UDAAP standards, and card-network rules.
• Support audits, examinations, compliance reviews, and required reporting and training.
• Provide leadership, coaching, performance feedback, and work direction to assigned team members, as applicable.

Benefits

• Employer-paid 99.9% health insurance premium for single and family coverage under the HMO plan.
• Fully funded deductible under the HMO plan.
• 401(k) employer matching contribution.
• Employer-paid life insurance and short- and long-term disability coverage.
• Paid time off, holiday leave, and birthday leave.
• Educational assistance.
• Commuter benefits program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager