Sr. Program Manager, Credit Card

T-Mobile•Frisco, WA

1d•$83,500 - $150,700

About The Position

T-Mobile is seeking a highly motivated, results-driven Senior Program Manager to lead complex, cross-functional initiatives and operational programs across business and technology teams. The role drives program execution, strategic priorities, milestone delivery, risk and gap identification, and organizational efficiency through process optimization and automation. The successful candidate will align cross-functional teams, manage stakeholders and competing priorities, and influence across organizations without direct authority. The role also supports portfolio prioritization and planning, owns key business-as-usual processes, manages external partner commitments, develops scalable processes, and communicates program status and plans to leadership.

Requirements

Bachelor's degree in Business, Technology, Engineering, Operations, or a related field.
4–7 years of program management, project management, business operations, or related experience.
Proven experience leading large, cross-functional initiatives with multiple stakeholders.
Strong knowledge of program governance, risk management, milestone tracking, and dependency management.
Experience managing competing priorities across multiple workstreams.
Demonstrated ability to identify operational gaps and drive process improvements.
Exceptional communication, organizational, and stakeholder management skills.
Strong analytical and problem-solving capabilities with a data-driven mindset.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Experience in financial services, retail, telecommunications, technology, or related industries.
Experience with project management and collaboration tools such as Confluence and JIRA.
Experience building automated workflows using Power BI, Claude, or CoPilot.
Experience working with external vendors, strategic partners, and cross-company initiatives.
Experience presenting to senior leadership and executive stakeholders.

Responsibilities

Lead end-to-end delivery of strategic and operational programs involving multiple stakeholder groups.
Develop, maintain, and communicate program roadmaps, milestones, dependencies, and timelines.
Align cross-functional teams to execute initiatives on schedule and meet business objectives.
Establish ownership, accountability, and governance across participating teams.
Track program health and proactively manage risks, blockers, and escalations.
Partner with Product, Technology, Operations, Marketing, Finance, Legal, and other functional teams.
Identify delivery-impacting gaps, interdependencies, resource constraints, and process inefficiencies.
Facilitate decision-making and resolve competing priorities across stakeholder groups.
Build stakeholder relationships and influence outcomes without direct reporting authority.
Support and manage program intake, prioritization, and resource allocation.
Develop frameworks for evaluating strategic initiatives, tradeoffs, and business value.
Recommend prioritization and execution sequencing to leadership.
Align organizational objectives with team-level execution plans.
Own and execute key business-as-usual processes and operational activities.
Develop operational playbooks, governance models, and standard operating procedures.
Create and manage reporting mechanisms, scorecards, and dashboards to monitor performance.
Drive continuous improvement to improve efficiency, quality, and predictability.
Serve as the primary point of contact for external partners and third-party stakeholders.
Manage partner deliverables, timelines, dependencies, and performance expectations.
Facilitate issue resolution and ensure partner commitments are met according to agreed milestones.
Identify manual processes and operational bottlenecks that limit productivity.
Design and implement automated workflows, reporting solutions, and scalable operational processes.
Partner with technical teams to develop tools and systems that increase organizational throughput.
Use data and metrics to inform process improvements and measure results.
Translate organizational goals into actionable program plans and execution strategies.
Develop executive-ready communications, status updates, and program reviews.
Facilitate quarterly, annual, and ongoing planning activities across stakeholder groups.
Drive organizational alignment through clear, consistent communication and stakeholder engagement.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.