Credit Card Associate

Landmark Credit Union Talent Acquisition • Brookfield, WI

19h

About The Position

The Credit Card Associate prepares and establishes new credit card accounts for underwriting, processes responses, and performs routine account maintenance. The role assists with problem resolution and responds to requests for information relating to credit card accounts. The position reports to the Manager, Credit Cards.

Requirements

• High school graduation or equivalent and a minimum of two years of customer service experience; an equivalent combination of education and experience will be considered.
• Experience with, or the ability to gain proficiency in, all programs and systems used for the job.
• Ability to use sound judgment and discretion in various situations while maintaining a high degree of confidentiality.
• Excellent verbal and written communication, problem-solving, and organizational skills, and the ability to work independently.
• Ability to develop a thorough understanding of company policies and procedures related to the position, and to comply with company policies and procedures and job-related state and federal laws and regulations.

Responsibilities

• Prepare credit card applications for underwriting within established guidelines.
• Set up and verify new credit card accounts.
• Process card orders, balance transfers, travel alerts, and credit line increases.
• Remain active on the credit cards call queue to answer credit card-related questions from members and Landmark employees.
• Resolve credit card inquiries submitted through the ticketing system.
• Gather data, including statement copies, for collections, legal, and member requests.
• Review requests related to rewards maintenance.
• Approve digital wallet tokens.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED