Program Delivery Lead - Technology Development / Technology COO

Morgan Stanley•Baltimore, MD

1d•$140,000 - $195,000

About The Position

The Program Delivery Lead is a Vice President-level role in Morgan Stanley’s Technology division, within the Technology Chief Operating Officer organization and Technology Talent Development team. The team delivers learning and development programs, operational support, and reporting for the Technology organization, which comprises more than 25,000 people. Its initiatives include emerging talent programs, technology strategy and technical-skills training, eLearning platforms, new-hire orientation, mobility and mentorship, professional skills and business knowledge training, and learning culture programs. The role leads execution and continuous improvement of Technology Talent Development programs across North America. It combines strategic program oversight with hands-on operational leadership, managing learning initiatives from onboarding through ongoing development and career enablement. The lead partners with senior stakeholders and globally distributed colleagues to deliver learning experiences that support business priorities, workforce capabilities, and talent objectives. The position oversees program planning, delivery, governance, reporting, logistics, vendors, budgets, timelines, communications, and learner experience. It also uses learning technologies and analytics to support adoption, measure effectiveness, and identify improvements. The role collaborates across North America, EMEA, and Asia-Pacific, contributing to global learning strategies while ensuring effective regional execution.

Requirements

Bachelor’s degree in Human Resources, Education, Business Administration, Organizational Development, Learning & Development, Technology Management, or a related field.
10+ years of experience in Talent Management, Learning & Development, Learning Operations, Organizational Development, or related disciplines.
Demonstrated experience managing large-scale, enterprise-wide learning and development programs.
Strong program and project management experience, including the ability to manage multiple priorities and stakeholders simultaneously.
Experience managing onboarding and talent development programs for both junior and experienced hires.
Strong understanding of Learning Management Systems (LMS), Learning Experience Platforms (LXP), and learning technologies.
Excellent verbal, written, presentation, and executive communication skills.
Exceptional stakeholder management and influencing skills.
Strong problem-solving, decision-making, and operational execution capabilities.
Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and SharePoint.
Experience working effectively within global and cross-functional teams.

Nice To Haves

Experience within banking, financial services, capital markets, or highly regulated industries.
Knowledge of technology talent development, digital skills programs, technical learning, and workforce upskilling initiatives.
Experience managing external training vendors and learning technology providers.
Familiarity with learning analytics, workforce skills frameworks, and talent development reporting.

Responsibilities

Lead end-to-end management of technology learning and development programs across North America.
Oversee planning, delivery, execution, governance, reporting, and continuous improvement of learning initiatives.
Drive onboarding, technical upskilling, continuous learning, and career development programs, aligning them with business priorities and future skills needs.
Act as the operational lead for North America learning programs and ensure seamless execution and a high-quality learner experience.
Manage program logistics, governance forums, vendor relationships, budgets, timelines, communications, and reporting.
Establish scalable operational processes and identify opportunities to improve efficiency and effectiveness.
Resolve complex issues and program challenges with a practical, solution-oriented approach.
Partner with Technology leadership, HR, Talent Management, Learning teams, business leaders, and external vendors.
Build senior stakeholder relationships and use data-driven recommendations and business insight to influence decisions.
Communicate program status, risks, outcomes, and strategic recommendations to leadership audiences.
Serve as a subject matter expert on Learning Management Systems (LMS), Learning Experience Platforms (LXP), and learning operations tooling.
Partner with technology and platform teams to enhance the learner experience and drive adoption of learning technologies.
Use learning analytics, reporting, and insights to measure program effectiveness and identify improvement opportunities.
Lead onboarding and development programs for campus and junior talent as well as experienced hires.
Support structured onboarding, orientation, and capability-building for new employees, partnering with recruitment and talent teams on development and retention objectives.
Collaborate with colleagues across North America, EMEA, and Asia-Pacific; share best practices, contribute to global learning strategies, and support consistency across regions.
Support global learning initiatives while ensuring regional execution excellence.

Benefits

Medical insurance
Prescription drug coverage
Dental insurance
Vision insurance
Health Savings Account
Dependent Day Care Savings Account
Life insurance
Disability and other insurance plans
Paid time off, including sick leave consistent with state and local law
Parental leave
20 vacation days annually
10 paid holidays
401(k)
Short- and long-term disability
Potential eligibility for annual discretionary incentive compensation and a business-unit incentive compensation plan, which may include a discretionary bonus
Other employee perks