Sales Operations & Enablement Manager

NATIONAL ARBITRATION & MEDIATION, LLC•Garden City, NY

2d•$85,000 - $95,000•Hybrid

About The Position

National Arbitration & Mediation (NAM) is seeking a hands-on, analytical Sales Operations & Enablement Manager to help its business development team generate and win more business. The role provides business development directors and case managers with targeting, tools, and routines to focus on the right accounts; develops pipeline reporting for leadership; and owns the sales instance of the CRM, HubSpot. This is a build role in a growing, private equity-backed business, requiring comfort with imperfect data and improving it over time. The manager will develop account segmentation and prioritization, create enablement materials and working routines, support adoption through training and coaching, and report on outreach activity, pipeline progression, and conversion. Reporting is expected to develop incrementally from Excel and HubSpot toward automated dashboards. The role also maintains the sales process linking outreach activity to new matters filed with NAM, supports the GTM strategy lead with pricing realization tracking, attribution analysis, and ad hoc analysis, and uses AI tools to accelerate analysis, prototyping, and reporting. The position is based in Garden City, New York, with a hybrid work arrangement. Compensation is $85,000 to $95,000 per year, plus an annual bonus (good faith estimate).

Requirements

Bachelor's degree.
4 to 6 years of experience in sales or revenue operations.
Strong analytical skills using advanced Excel capabilities, with comfort working with incomplete or loosely structured data.
Hands-on CRM administration experience, including objects, pipelines, workflows, and reporting; HubSpot is preferred.
Clear communication skills and ability to turn data into practical guidance for sales teams and senior leaders.
Self-starter comfortable building from scratch in a fast-moving business.

Nice To Haves

Working knowledge of SQL and experience connecting data across systems.
Experience in professional services, legal, insurance, or another relationship-driven B2B sector.
Experience using AI tools for analysis, scripting, or process automation.

Responsibilities

Develop account segmentation, prioritization, and territory views to guide business development directors and case managers.
Create enablement materials, playbooks, and working routines to make outreach consistent and effective.
Support adoption of new ways of working through training and coaching on tools and processes.
Produce weekly reporting on outreach activity, pipeline progression, and conversion for the CRO and leadership team.
Build reporting incrementally, beginning with Excel and HubSpot and progressing toward automated dashboards.
Analyze target accounts, stalled opportunities, and factors contributing to wins.
Own the sales instance of HubSpot, including pipeline stages, records, workflows, data quality, and user adoption.
Build and maintain a clear sales process connecting outreach activity to new matters filed with NAM.
Support the GTM strategy lead with pricing realization tracking, attribution analysis, and ad hoc analysis for the Revenue organization.
Use AI tools to accelerate analysis, prototyping, and reporting.