Associate Manager, Clinical Care Operations

Compass Pathways

2d•$90,000 - $120,000•Hybrid

About The Position

The Clinical Care Operations department leads and oversees the implementation of training for personnel at clinical trial sites who deliver psychedelic treatment to trial participants. The Associate Manager, Clinical Care Operations supports the startup and ongoing operation of clinical trials by managing training operations for support providers. Support providers help participants prepare for COMP360 treatment sessions, provide monitoring and support during sessions, and support participants’ self-directed integration of their experiences. Working directly with trainers, CRO partners, and internal stakeholders, this role schedules, runs, supports, and documents training completion for support providers at clinical trial sites across North America, Europe, and Australia. The position requires flexibility across time zones, attention to detail, initiative, teamwork, and accountability. It is hybrid in the Jersey City office or remote on the East Coast of the United States and reports to the Associate Director, Clinical Care Operations.

Requirements

3–5 years of experience in clinical research operations or training operations in a clinical research setting, Pharma/Biotech, CRO, EdTech, or mental health startup.
Experience scheduling events or meetings across time zones and experience in consultant/vendor management and/or customer service.
Strong Excel skills and experience with project management software such as Smartsheet, Trello, or Jira.
Experience with complex record keeping in a highly regulated setting.
Highly operational and detail-oriented, with the ability to complete work quickly while maintaining attention to detail and clear communication.
Ability to work effectively in a fast-paced, continually changing environment, take initiative, and collaborate.
Ability to work flexible hours occasionally to support training across time zones.
Demonstrated working knowledge of GCP, ICH guidelines, and FDA regulation.
Bachelor’s degree, preferably in life or social sciences, or equivalent experience.

Nice To Haves

Experience managing Zoom events, including scheduling settings, managing breakout rooms, and sharing video/audio.
Experience with the Rise e-learning authoring tool and audio/video editing software.
Experience with Quality Management Systems and eTMF filing, as well as knowledge of and experience working with GDocP.

Responsibilities

Schedule training events across time zones.
Support the smooth operation of live online trainings.
Partner with trainers and CRO partners to ensure training is completed on time and documented.
Oversee CRO training activities, as assigned.
Assess support provider competency during training, ensure alignment with training requirements, and escalate concerns to clinical and operational leadership as needed.
Manage updates to support provider training materials, including project management, content drafting, consultant management, stakeholder review coordination, and updates in the Rise e-learning authoring tool.
Support inspection readiness by following processes and ensuring timely, accurate, and complete documentation of training activities.
Complete additional tasks as determined by the R&D Operations team.
Ensure compliance with ethical and scientific standards, regulatory requirements, and the Compass Quality Management System, supporting participant safety, data integrity, and accuracy throughout the trial process.