Operations Manager Jobs

About The Position

Requirements

• Minimum 10 years of combined experience in sales/marketing, strategic customer development, estimating, project management, and design in a full range of integrated building technologies (Voice/Data, Audio Visual, Security and Card Access, Sound, and PA).
• Excellent communication skills and the ability to effectively interact with internal and external customers.
• Excellent interpersonal and customer service skills.
• Proven leadership and team management across large-scale special systems projects.
• Strong strategic planning and project execution skills.
• Results-driven with a focus on quality, efficiency, and compliance.
• Knowledge of and experience in the preparation of overall project schedules and lookahead schedules.
• Knowledge of the BICSI Technology Standards and other related standards and codes.
• Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required.

Nice To Haves

• Advanced computer skills are a plus.

Responsibilities

• Provides direct leadership, guidance, and oversight to all Project Managers.
• Ensures Project Managers are effectively managing assigned projects and accounts in alignment with Alterman standards.
• Works with division leadership to evaluate Project Manager performance and identify development opportunities.
• Leads and facilitates resolution of escalated project, customer, staffing, contractual, or financial issues in coordination with Project Managers.
• Ensures consistency in project execution, reporting, forecasting, and review processes across all Project Managers.
• Reinforces accountability for project outcomes while promoting collaboration and best practices.
• Ensures projects are planned, staffed, scheduled, and executed in accordance with approved budgets, schedules, and contracts.
• Monitors project review processes (25-50-75-90% reviews) to ensure timely identification and mitigation of risks.
• Supports resolution of disputes, claims, and change management issues before escalation to division leadership.
• Ensures adherence to company policies, procedures, and operational controls across all projects.
• Monitors overall financial performance of construction projects, including profitability, cash flow, labor productivity, and cost controls.
• Reviews job cost projections, forecasts, and aging reports across Project Managers to ensure accuracy and timely corrective action.
• Ensures consistent billing, collections, and receivables management practices are followed.
• Identifies trends, risks, and variances across the project portfolio and works with Project Managers to implement corrective actions.
• Supports division leadership in maximizing profitability and minimizing operational and financial risk.
• Works with division leadership and Labor to ensure appropriate staffing levels across projects.
• Assists with selection, placement, and performance evaluation of key supervisory and field personnel.
• Reinforces and monitors compliance with corporate safety policies and safety-first culture across all projects.
• Partners with Safety to address trends, incidents, and corrective actions.
• Performs other duties as assigned by division leadership.