Senior Partner Operations Manager

Sword

2d•$115,224 - $181,067

About The Position

Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships run day to day, including configuration, billing, integrations, implementations, escalations, and account business reviews. The role calls for operational rigor to run complex, multi-stakeholder partnerships end to end, as well as sound judgment about when to resolve an issue directly and when to escalate it.

Requirements

Experience owning complex operational workflows for external partners or clients, such as billing, integrations, data or file feeds, or similar systems-level work.
Comfort operating amid ambiguity and coordinating multiple internal and external stakeholders without a defined playbook for every situation.
Strong analytical and critical-thinking skills, including reasoning from facts, synthesizing clearly, and communicating concisely.
High initiative and sound judgment, with the ability to identify priorities and act without waiting for direction.
A track record of building trust directly with external partners or customers.
Direct, ongoing accountability for an external-facing relationship—such as a client, partner, or vendor—as a standing responsibility, rather than a one-time project.
Demonstrate at least Level 1 AI proficiency under Sword's framework; be prepared to share real examples of how AI is part of your work.

Nice To Haves

Experience in health plans, digital health, or the partner and benefits ecosystem.
Familiarity with partner or channel operations models, including implementation, contracting handoff, and ongoing account management.
Experience with billing, data integration, or technical operations in a client- or partner-facing role.

Responsibilities

Own operational execution for an assigned partner portfolio, including configuration, file feeds, billing, integrations, and reporting.
Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track.
Manage partner-level escalations through resolution, involving Partner Sales, Product, Client and Data Operations, or Customer Success as needed.
Own preparation and delivery of account and partner business reviews for the assigned portfolio.
Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders.
Work closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early.