Senior Bar Partner Operations Manager

Clio

3d•$110,500 - $149,500•Hybrid

About The Position

Clio is seeking a Senior Bar Partner Operations Manager to manage operational relationships, resourcing, and reporting for a portfolio of bar association and law society partners. The role supports the Clio Affinity, Clio Library, and Preferred Bar Program (PBP), helping partners establish and grow programs, coordinating day-to-day needs, and troubleshooting requests across Clio. The manager will serve as a named operational point of contact in coordination with each bar relationship owner, and may also take on specialized program responsibilities and develop standard operating procedures for external parties. The work is primarily remote, with travel to present to partners and participate in bar events. The position combines relationship management, partnership operations, commercial reporting, onboarding, and cross-functional coordination. The manager will advise partners, track program performance and adoption, maintain commercial continuity, coordinate sponsorships and launches, and ensure partner issues are resolved. Internally, this role connects partners with teams including Partner Marketing, Bar Enablement, Support, Finance, Sales Operations, and Product. Clio describes the ideal candidate as an energetic, empathetic, patient, and resourceful problem solver who can move between strategic work and detailed operational tasks. The role requires strong communication, relationship-building, troubleshooting, and prioritization skills, as well as the ability to work autonomously and help partners and internal teams succeed.

Requirements

At least 8 years of experience in project management or a similar role with significant external, customer-facing experience.
Experience working cross-functionally with marketing, sales or membership, and other departments.
Comfort and confidence facilitating in-person and remote meetings, presenting to large groups, and handling one-on-one support requests.
Exceptional written and verbal communication skills.
Familiarity with Salesforce or other CRMs and other SaaS tools.
Ability to self-learn and work autonomously toward a goal; ability to digest digital information and use online sources for resourcing.
Experience nurturing a program or project from inception through success and growth through appropriate resourcing and relationship-building.
Patience and the ability to prioritize work requests while remaining responsive to team and customer needs.

Nice To Haves

A JD, LLM, or equivalent law degree from a U.S. law school.
Experience working in bar associations.
Proficiency with Clio products.
Background in law, legal tech, or AI.

Responsibilities

Manage day-to-day operational relationships for a portfolio of bar partners across Affinity, Library, and the Preferred Bar Program, serving as a named point of contact alongside the bar relationship owner.
Build relationships with bar leaders, program staff, and member-benefit committees, and represent Clio at bar conferences and executive events.
Advise partners on meeting their goals and share Clio’s perspective on their priorities and pressures.
Report partner intelligence to Clio, including partner priorities, leadership changes, renewal risks, and competitive activity.
Lead quarterly business reviews covering goals, member adoption, and program results.
Own annual partnership goals and commercial reporting, including PBP signups, trial activations, conversions, member adoption, and portfolio health.
Bring legacy and lapsed agreements up to date and consolidate partners onto agreements covering the full product suite.
Coordinate growth across Affinity, Library, and PBP, with PBP managed as an earned tier within a coordinated program.
Administer discount terms and royalty structures, coordinating troubleshooting with Finance and Sales Operations.
Recommend sponsorships and bar meeting attendance and develop business cases for them.
Coordinate partner needs across Partner Marketing, Bar Enablement, Support, Finance, and Product; establish ownership and ensure timely delivery and resolution.
Own operational success of program launches and manage partner escalations end to end, keeping partners informed and routing member and product support issues to Support.
Own post-signature onboarding, including Salesforce records, contacts, commercial terms, onboarding checklists, and launch readiness.
Manage promo code permissions and the shared bar partnerships inbox, triaging and resolving requests or routing them to the appropriate internal owner.

Benefits

Competitive, equitable salary.
Health benefits.
Dental insurance.
Vision insurance.
Hybrid work environment.
Flexible time off policy, with 20 days off per year encouraged.
Employee assistance program benefits for the employee and household members, including counseling and online resources.
401(k) matching.
Child Education Savings.
Clioversary recognition program with special acknowledgment at 3, 5, 7, and 10 years.