Partner Operations Manager

Eliza•Remote, US,

About The Position

Eliza is seeking a Partner Operations Manager to build and run the operating model for its OpenAI partnership. The role works across strategic partnerships, marketing, and go-to-market execution to support sellers, advance opportunities from referral to close, and help the partnership create measurable commercial impact. The manager will collaborate with strategic sellers, marketing, delivery, leadership, and OpenAI stakeholders. The role owns partnership plans, stakeholder maps, operating cadence, systems, and playbooks; equips sellers with relationship context and reusable materials; and establishes processes for receiving, qualifying, assigning, and tracking OpenAI referrals. It coordinates partner marketing activity, maintains partnership reporting, improves HubSpot and OpenAI partner portal workflows, monitors OpenAI programs, keeps Eliza teams aligned, and leads creation and publication of post-engagement WinWires with the Marketing Lead and delivery teams. Success means providing useful, regular reporting; ensuring referrals have clear owners and progress consistently; producing materials sellers use; supporting partner marketing that engages potential clients; demonstrating the partnership’s contribution to pipeline and business; communicating program updates and actions to relevant teams; and capturing customer outcomes in WinWires.

Requirements

Experience in partner operations, strategic partnerships, go-to-market operations, partner marketing, or business development.
Experience building repeatable processes, playbooks, and materials for a sales or partnership team.
Strong analytical and reporting skills, including defining partnership metrics, maintaining accurate CRM data, and translating operating data into useful internal and partner-facing updates.
Experience coordinating campaigns, events, workshops, or other partner-facing programs.
Strong project management and follow-through across multiple stakeholders and active opportunities.
Clear writing and presentation skills, including the ability to make complex ideas useful to sellers and executives.
Commercial judgment and understanding of how relationships, referrals, and partner activity can generate business.
Ability to create useful structure for an ambiguous partnership without adding unnecessary process.
Relationship-building skills and ability to earn trust with internal teams and external partners.
Ownership, initiative, adaptability, and ability to follow through toward shared outcomes.
Ability to communicate effectively with sellers, marketers, delivery teams, executives, and partner stakeholders.

Nice To Haves

HubSpot experience.
Experience in professional services, consulting, or technology partnerships.

Responsibilities

Build and maintain the partnership operating model, including plans, stakeholder maps, operating cadence, systems, and playbooks.
Equip strategic sellers with account and relationship maps, meeting briefs, follow-up plans, partner updates, and reusable sales materials.
Establish processes for receiving, qualifying, assigning, and tracking OpenAI referrals; coordinate follow-up, surface blockers, and help move opportunities through the sales cycle.
Coordinate partner marketing campaigns, events, workshops, announcements, customer stories, and other materials with Eliza’s marketing team and OpenAI contacts.
Lead regular internal and partner-facing reporting on relationship mapping, targeting and health; lead flow; close rates; incentives; skills and certifications; invoicing; and customer evidence.
Turn reporting into clear updates, decisions, and follow-through.
Maintain and improve existing HubSpot and OpenAI partner portal workflows, reporting, and partner activity tracking.
Use lessons from live opportunities to improve processes and assets.
Keep sellers, marketing, delivery, and leadership aligned on priorities, owners, next steps, and results.
Monitor OpenAI programs and provide relevant Eliza teams with practical updates on program changes, Eliza’s standing, and actions or opportunities to pursue.
Own post-engagement WinWire creation and publication with Eliza’s Marketing Lead, coordinating with delivery teams to capture outcomes and gather inputs.

Benefits

Competitive compensation consisting of base salary and performance incentives tied to client outcomes.
Equity options in a growing AI services company.
Exposure to a wide range of industries and high-impact AI problems.
Travel opportunities for on-site client engagements, if desired.
Collaborative, mission-driven team.
Meaningful ownership of a growing strategic partnership.
Opportunity to shape how Eliza builds and runs partner programs.
Close collaboration with commercial, marketing, and delivery leaders.
Work at the intersection of professional services and applied AI.
Opportunity to build practical systems and see their impact on customer opportunities.