Partner Operations Analyst

Thumbtack

2h

About The Position

The Partner Operations Analyst helps keep Thumbtack’s partnerships business running smoothly and builds the processes and systems needed to support its growth. The role owns partner onboarding and ongoing operational support, works with internal teams and external partners, and turns new partnership initiatives into scalable, repeatable operations. It combines hands-on execution, cross-functional project management, and continuous improvement, with opportunities to lead projects independently and use AI and automation to simplify workflows and launch new programs.

Requirements

• At least 3 years of experience in operations, partner or account management, customer success, or support operations.
• Experience owning a process end to end, including mapping, documenting, and improving it.
• A track record of delivering a cross-functional project, including setting the plan, managing dependencies, and achieving a demonstrable result.
• Comfort with Salesforce, Jira, and spreadsheets.
• Experience building dashboards or reports, and exposure to APIs and product integrations.
• Experience using AI or automation tools to reduce manual work.
• Clear written and verbal English communication skills.
• Confidence working with technical and non-technical stakeholders, including external partners.
• Ability to work U.S. hours, including graveyard shifts, with occasional schedule changes.

Nice To Haves

• Experience in operations, partner or account management, customer success, or support operations at a marketplace or technology company.

Responsibilities

• Own the partner onboarding pipeline from the Partner Application Portal to Pro Marketplace, ensuring partners are set up, live, and active.
• Provide ongoing account management for high-value software and marketing partners as their main operational point of contact.
• Lead independent projects from scoping and planning through delivery, improving processes and systems while managing cross-team timelines and dependencies.
• Build and maintain automation, including AI tools, for data collection, tracking, and reporting to reduce manual work.
• Support new pilots and partnership launches, including fulfillment, refunds, pro surveys, and early program feedback.
• Work with Engineering, external developers, Partnerships, and Support to resolve issues, test tools, and advance process improvements.
• Keep workflows, documentation, and Jira dashboards current so leadership can see volume, bottlenecks, and partner health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed