Partner Program Operations Analyst

Panduit•Tinley Park, IL

21h•$70,000 - $100,000•Hybrid

About The Position

The Partner Program Operations Analyst drives the day-to-day execution and continuous improvement of a global partner program supporting North America, EMEA, and LATAM. As the operational lead for the Partner Operations team, this role oversees partner support activities, manages escalations, improves processes, and ensures consistent program execution across regions. The position combines operational leadership, project management, problem-solving, and process improvement while providing coaching and guidance to team members. The analyst helps improve the partner experience, leads initiatives, turns data into actionable insights, and shapes best practices that support continued program growth and success.

Requirements

Bachelor's degree required, or relevant equivalent experience in lieu of a degree.
5–7 years of experience in program operations, business operations, partner programs, sales operations, or a related field.
Experience supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization.
Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills.
Ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail.
Proficiency in Microsoft Office Suite.
Currently authorized to work in the United States on a full-time basis; Panduit will not sponsor work visas now or in the future.

Nice To Haves

Experience with Salesforce or similar CRM platforms.

Responsibilities

Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are consistently achieved.
Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges while delivering a seamless partner experience.
Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance.
Act as the subject matter expert for program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
Own and maintain process documentation, work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
Analyze program performance, operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decision-making.
Lead or support projects, process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction.