Partner Engagement Experience, Program Operations Analyst

Red Hat • Boston, MA

4d • $88,510 - $141,630 • Remote

About The Position

The Red Hat Partner Engagement Experience team is looking for a Program Operations Analyst with experience in managing business processes and driving scalable automations for internal workflows. In this role, you will work globally with the PEX Program and GEO Expert teams, as well as key organizations like IT Partner Relationship Management. You'll have the opportunity to drive program enhancements and automation to continuously improve the program.

Requirements

• 5+ years of experience working in related areas, particularly ecosystem.
• Experience leading operational processes
• Excellent understanding of the Red Hat Partner Program.
• Excellent organizational skills
• Ability to work in a fast paced environment
• Familiarity with Salesforce reporting and dashboarding
• Ability to work without direct supervision with a high degree of discipline and initiative
• Ability to work in a fast-paced environment, handling multiple priorities
• Proven ability to build and nurture relationships across multiple teams
• Cross functional collaboration skills, with experience working in a matrixed environment
• Communication skills with ability to engage with stakeholders at all levels

Responsibilities

• Drive implementation of internal business processes to support the scaling of the Red Hat Partner Program and incentives.
• Partner with Partner Ecosystem, Sales, Operations, and Finance functions to provide requirements for automation of activities, points and other program functions.
• Address ecosystem and partner escalations and issues, resolving complex challenges
• Collaborate with the Program Management team, PMO and Process teams to identify opportunities for efficiencies or process alignments.
• Support the creation of dashboards and reporting to support PEX internal initiatives and functions.
• Collaborate with IT teams to implement and test enhancements in CRM and PRM solutions.
• Work cross functionality with Partner Engagement GEO teams and key business stakeholders to translate business requirements to system automation functional requirements.
• Manage the escalation of partner support issues and internal ServiceNow cases
• Collaborate with process SME to operationalize global processes.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed