Program Operations Manager / Program Analyst

Johns Hopkins Applied Physics Laboratory • Laurel, MD

1d • Onsite

About The Position

The Program Analyst / Program Operations Manager supports day-to-day internal and external program obligations in the Program Services Operations Group for APL’s Special Operations Mission Area. The role works with engineers, scientists, business professionals, program managers, and project managers to help deliver high-quality, timely work for sponsors.

The position coordinates program and project operations from initiation through closure, including setting priorities, resolving task-management issues, developing standard operating procedures, and ensuring project deadlines and sponsor requirements are met. It supports administration and reviews by organizing information, reviewing technical materials, facilitating meetings and conferences, coordinating sponsor communications and logistics, and recording requirements and action items.

The role also coordinates logistics and support across APL organizations, tracks contractual deliverables, and helps manage proposal development and submission quality. It may collaborate with financial managers to monitor program finances and identify potential deviations from project plans. In addition, the position develops an understanding of the program’s technical work, supports task-plan updates and kickoff reviews, contributes to Statements of Work, and helps ensure work adheres to the SOW. Full-time onsite work is required at JHU/APL or a sponsor site.

Requirements

• Bachelor’s degree in a business-related or other relevant field.
• At least 2 years of relevant experience coordinating multiple business, operational, and administrative aspects of project execution.
• Demonstrated proficiency in analyzing and evaluating program or project milestones.
• Proficiency in developing schedules and/or contractual deliverables, including prioritizing, tracking, monitoring, and updating critical program data.
• Strong oral and written communication skills, with experience communicating with all levels of staff and sponsors.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work effectively both independently and within a group, and to prioritize competing efforts in a fast-paced environment.
• Willingness and ability to work full time onsite at JHU/APL or a sponsor site.
• Active TS/SCI security clearance and ability to obtain a TS/SCI+Poly clearance; eligibility requirements include U.S. citizenship and meeting government requirements for access to classified information.

Nice To Haves

• Master’s degree in Business, Information Systems, or another relevant field.
• Active TS/SCI security clearance with polygraph.
• Understanding of shipping processes and procedures, particularly FEDEX Custom Critical requests.
• Thorough understanding of government organizations, programs, and contracts.
• Understanding of security processes and procedures, with prior experience working in or supporting operations within a SCIF.
• Knowledge and experience with APL systems such as its financial management system and processes, ASAP, RAT, EBSS, eBuy, Service Now, OpsLink, and EventLink.

Responsibilities

• Coordinate program and project operations with program and project managers, including prioritization, issue resolution, and task management from project initiation through closure.
• Develop standard operating procedures to help ensure deadlines are met and sponsor requirements are satisfied.
• Prepare and organize information for internal and external program and project reviews, including reviewing technical materials prepared by technical staff.
• Plan, organize, and facilitate meetings, conferences, and seminars for internal and external participants and sponsors.
• Coordinate with sponsors and their representatives to collect presentation information, arrange clearances, manage schedules and reservations, and handle other event logistics.
• Attend meetings, identify requirements, and document action items.
• Coordinate with APL organizations such as security, quality, communications, and contracts to arrange support and enable successful execution.
• Identify contractual deliverables and incorporate them into task plans; monitor progress against deliverables.
• Prioritize tasks and delegate them when appropriate.
• Manage proposal-development timelines with the Financial Manager, gather technical inputs, support technical review, recommend content, and take responsibility for the quality of final submissions.
• Collaborate with the Financial Manager, when required, to monitor program financial status and analyze potential deviations in project plans.
• Develop an understanding of program technical work and communicate its methodology, impact, and importance to others.
• Collaborate with the Program Manager on 30-day kickoff reviews and impactful task-plan updates.
• Assist in developing Statements of Work and collaborate with program managers and technical teams to ensure adherence to them.

Benefits

• Robust education assistance program and education assistance.
• Retirement plans and unparalleled retirement contributions.
• Paid time off.
• Medical, dental, vision, and life insurance.
• Short-term and long-term disability insurance.
• Flexible spending accounts.
• Training and development.
• Healthy work/life balance.
• Potential sign-on bonus, relocation benefits, locality allowance, or discretionary payments for exceptional performance, subject to eligibility and policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level