Program Operations Manager / Program Analyst

Johns Hopkins Applied Physics Laboratory•Laurel, MD

1d•Onsite

About The Position

The Program Analyst / Program Operations Manager supports day-to-day internal and external program obligations in the Program Services Operations Group for the Special Operations Mission Area at APL. The role works alongside engineers, scientists, business professionals, program managers, and project managers to support technology research and deliver timely, high-quality products to sponsors. The position coordinates program and project operations from initiation through closure, including priorities, task management, issue resolution, procedures, deadlines, and sponsor requirements. It supports program administration by preparing material for reviews, coordinating meetings and conferences, working with sponsors and representatives, and managing scheduling, clearances, and logistics. The role also coordinates with APL organizations such as security, quality, communications, and contracts; monitors contractual deliverables and program progress; manages proposal timelines and submission quality; collaborates on financial monitoring; and supports technical reporting, task plans, and Statements of Work. The position requires full-time onsite work at JHU/APL or the sponsor site and an active TS/SCI clearance, with the ability to obtain a TS/SCI+Poly clearance. Applicants must be U.S. citizens and meet government requirements for access to classified information.

Requirements

Bachelor’s degree in a business-related or other relevant field.
At least 4 years of relevant experience coordinating multiple business, operational, and administrative aspects of project execution.
Proficiency in analyzing and evaluating program or project milestones, schedules, and/or contractual deliverables, including prioritizing, tracking, monitoring, and updating critical program data.
Strong oral and written communication skills and demonstrated experience communicating with staff at all levels and with sponsors.
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to work effectively both independently and as part of a group.
Ability to prioritize competing efforts in a fast-paced environment.
Willingness and ability to work full time onsite at JHU/APL or the sponsor site.
Active TS/SCI security clearance and ability to obtain a TS/SCI+Poly clearance.
U.S. citizenship and eligibility to access classified information.

Nice To Haves

Master’s degree in Business, Information Systems, or another relevant field.
Thorough understanding of intelligence organizations and structures.
Working knowledge of chatbots such as ChatGPT, BARD, or Copilot for accelerating or automating workflows.
Knowledge of APL business systems, including its financial management system and process, RAT, EBSS, eBuy, Service Now, and OpsLink.
Experience coordinating visits from VIP and high-visibility sponsors.
Thorough understanding of government organizations, programs, and contracts.
Experience with government security processes and security credentials, and prior experience working in or supporting operations within a SCIF.
Familiarity with the U.S. DoW Synchronized Predeployment and Operational Tracker (SPOT) tool.

Responsibilities

Coordinate program and project operations with program and project managers, including setting priorities, managing tasks, and resolving issues from project initiation through closure.
Develop standard operating procedures to help meet project deadlines and sponsor requirements.
Prepare and organize information for internal and external program and project reviews, including reviewing technical content prepared by technical staff.
Plan, organize, and facilitate meetings, conferences, and seminars for internal and external participants and sponsors.
Coordinate with sponsors and their representatives to collect presentation information, prepare clearances, manage schedules and reservations, and handle other logistics.
Attend meetings, identify requirements, and record action items.
Coordinate support with APL organizations such as security, quality, communications, and contracts.
Identify contractual deliverables and include them in task plans; monitor progress against those deliverables.
Prioritize tasks and delegate them when appropriate.
Manage proposal development timelines with the Financial Manager, gather technical inputs, support technical review, recommend content, and ensure the quality of final submissions.
Collaborate with the Financial Manager to monitor program financial status when required and identify potential deviations in project plans.
Develop an understanding of the program’s technical work and communicate its methodology, impact, and importance to others.
Collaborate with the Program Manager on 30-day kickoff reviews and updates to task plans.
Assist in developing Statements of Work and work with program managers and technical teams to ensure adherence to them.