Partner Program Operations Analyst

Panduit•Tinley Park, IL

5d•Hybrid

About The Position

The Partner Program Operations Analyst drives day-to-day execution and continuous improvement of a global partner program supporting North America, EMEA, and LATAM. As operational lead for the Partner Operations team, this role oversees partner support activities, manages escalations, improves processes, and ensures consistent program execution across regions. The position combines operational leadership, project management, problem-solving, and process improvement with coaching and guidance for team members. The role is expected to be in the office 50% of the time, with the schedule determined at the manager’s discretion. The position works the day shift. Applicants must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not available. All roles, including remote positions, require an in-person interview.

Requirements

Bachelor’s degree or relevant equivalent experience in lieu of a degree.
5–7 years of experience in program operations, business operations, partner programs, sales operations, or a related field.
Experience supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization.
Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills.
Ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail.
Proficiency in Microsoft Office Suite.
Currently authorized to work in the United States on a full-time basis; the company will not sponsor work visas.

Nice To Haves

Experience with Salesforce or similar CRM platforms.

Responsibilities

Lead daily Partner Operations team activities, oversee case queues, balance workloads, and ensure service level commitments are achieved.
Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges.
Onboard, train, coach, and mentor team members; assign workflows and provide day-to-day operational guidance.
Serve as the subject matter expert on program systems, policies, processes, and requirements, ensuring operational consistency and compliance.
Own and maintain process documentation, work instructions, training materials, and operational best practices, including version control and ongoing enhancements.
Analyze program performance, operational metrics, partner trends, and business data to identify opportunities, develop recommendations, and support strategic decisions.
Lead or support projects, process improvements, reporting enhancements, and operational initiatives to improve efficiency, scalability, accuracy, and partner satisfaction.